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For Companies At a Glance
- Tasks: Build strong relationships with MSP partners and drive product adoption.
- Company: Join inforcer, a leader in innovative cybersecurity solutions.
- Benefits: Competitive salary, flexible hours, birthday off, and professional development.
- Other info: Inclusive workplace with regular team socials and recognition programs.
- Why this job: Make a real impact in the cybersecurity sector while growing your career.
- Qualifications: Experience in account management or customer success, ideally in B2B or SaaS.
The predicted salary is between 50000 - 65000 £ per year.
About Us
inforcer is a leading provider of innovative solutions in the cybersecurity sector and dedicated to enhancing efficiency, improving security and driving success for our clients. We focus on providing MSPs with fundamental tools and technology they need to manage Microsoft Security policies for multiple tenants in a simple and effective way. Our mission is to be inforced in every MSP!
About the Role
As a Partner Success Manager you’ll play a key role in building strong relationships with our MSP partners across EMEA. You’ll act as a trusted advisor and the primary point of contact for your accounts, ensuring clients are supported, engaged and seeing measurable value from our platform. This is a high-impact role where your ability to understand client needs, drive product adoption and identify growth opportunities will directly influence our continued success in the region.
What you’ll be doing
- Build and nurture strong, long-term relationships with a portfolio of MSP clients, ensuring they achieve optimal value from our platform
- Identify upsell and renewal opportunities by understanding client goals and aligning them with inforcer’s solutions
- Collaborate closely with the Implementation team to ensure smooth client onboarding
- Champion the voice of the customer internally, relaying insights and feedback to Product and Engineering teams to help improve our platform
- Use data and account health indicators to proactively engage with clients, identify risks and drive adoption
- Help clients get the most from the platform by developing and guiding account plans aligned with their objectives
- Cross collaborate with Sales, Support, Product and Marketing to deliver an exceptional end-to-end client experience
- Support customer adoption and retention with workshops and training, both in person and virtually
What We Can Offer You
- Competitive Compensation: Attractive salary, benefits and commission package
- You Time: Competitive annual leave allowance and an increasing holiday allowance based on length of service
- Birthdays & Anniversaries: We celebrate milestones with you and offer a day off for your birthday every year. Because no-one should have to work on their birthday!
- Work-Life Balance: Flexible working hours and hybrid/remote working options to support a healthy work-life balance
- Regular Team Socials: We celebrate our team, our milestones, and our new businesses with social events every month
- Investing in Your Future: We encourage a growth mindset through proactive development opportunities, such as continuous learning opportunities, professional training programs, and career advancement paths
- Inclusive Environment: A supportive and inclusive workplace that values diversity and encourages collaboration and innovation
- Employee Recognition: Programs to recognise and reward employees for their contributions and achievements
Skills We Need for This Role
- Experience in Account Management, Customer Success or a similar client-facing role, ideally in B2B or SaaS
- Previous experience working in a high growth startup or scale up is highly beneficial
- Excellent communication skills with the ability to build strong client relationships
- Commercially minded with confidence in identifying growth and renewal opportunities
- Highly organised and self-driven, capable of managing multiple client relationships at once
- Comfortable in a fast-paced, tech-driven environment and working across teams
- Knowledge of Cybersecurity, Microsoft M365 or MSP’s is a plus but not essential
Don’t quite have all of these skills? Why not apply and our team can review your experience and fit for the role. We’d love to hear from you!
inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Partner Success Manager in Richmond employer: inforcer
Contact Detail:
inforcer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Success Manager in Richmond
✨Tip Number 1
Network like a pro! Get out there and connect with people in the cybersecurity sector. Attend industry events, webinars, or even local meetups. The more you engage, the better your chances of landing that Partner Success Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss how your experience aligns with their needs. Use specific examples from your past roles to demonstrate your ability to build relationships and drive success.
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in helping MSPs succeed.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. It gives you a better chance to stand out and shows you’re genuinely interested in being part of the inforcer team.
We think you need these skills to ace Partner Success Manager in Richmond
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Partner Success Manager role. Highlight your experience in account management and how it aligns with our mission at inforcer. We want to see how you can bring value to our MSP partners!
Showcase Your Communication Skills: Since this role is all about building relationships, don’t forget to demonstrate your excellent communication skills. Use clear and engaging language in your application to show us you can connect with clients effectively.
Highlight Relevant Experience: If you've worked in a high-growth startup or have experience in B2B or SaaS, make sure to mention it! We love seeing candidates who understand the fast-paced environment we operate in and can hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at inforcer
✨Know Your Stuff
Before the interview, dive deep into inforcer's products and services. Understand how they help MSPs manage Microsoft Security policies. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Relationship Skills
As a Partner Success Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully nurtured client relationships or resolved conflicts. This will demonstrate your ability to connect with clients and drive success.
✨Be Data-Driven
Familiarise yourself with metrics that matter in customer success, like account health indicators and product adoption rates. Be ready to discuss how you’ve used data to identify growth opportunities or mitigate risks in previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions about inforcer’s approach to client engagement and product development. This shows that you’re not just looking for a job, but are genuinely interested in contributing to their mission and improving the client experience.