At a Glance
- Tasks: Support onboarding of MSP partners and organise engaging training sessions.
- Company: Join a fast-growing tech company leading in cybersecurity and AI solutions.
- Benefits: Steep learning curve, team socials, and employee recognition programs.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact in a collaborative environment with exceptional people.
- Qualifications: Experience in project management and strong communication skills preferred.
The predicted salary is between 40000 - 50000 £ per year.
About Us
Inforcer is one of the fastest growing technology organisations in the world and a leading provider of cutting-edge cybersecurity and AI solutions to support the SMB market. We provide MSPs (Managed Service Providers) with the fundamental technology they need to manage and secure Microsoft 365 at scale and deliver AI services. Our mission is to be inforced in every MSP!
About the Role
We are seeking a talented and motivated Junior Implementation Manager to join our team. In this role, you will be responsible for supporting the onboarding of new MSP partners, organising webinars and classroom training sessions, and maintaining valuable documentation. The ideal candidate will have a strong background in managing project timelines and ensuring high levels of client satisfaction. The successful candidate will be a proactive communicator, detail-oriented, and keen to develop their skills and experience in technology implementation. If this sounds like you, we’d love to hear from you.
What you’ll be doing
- Webinars: Plan, book and co-host client facing webinars to increase their knowledge of the inforcer platform as well as ad hoc topics.
- Classroom Sessions: Organise, plan, and support client facing classroom training sessions and assist the implementation team with delivery of sessions.
- Implementation: Support the delivery of multiple implementation sessions, managing the project and client communications.
- Documentation: Proactively updating & creating documentation, creating video content for internal training as well as customer facing; this includes staying up to date with latest feature updates to the inforcer platform.
- Learning Management System (LMS): Support in maintaining the customer facing LMS platform, keeping content current and accessible for partners.
- Technical Expertise: Apply technical knowledge to troubleshoot issues and provide solutions during the implementation process. Expanding Microsoft knowledge, and completing SC-900. May also help from time to time on the Product Support team with client tickets.
- Client Engagement: Work closely with clients to understand their needs and ensure that our solution meets their expectations and business requirements.
- Client Satisfaction: Ensure client satisfaction throughout the implementation process and upon its completion.
- Process Improvement: Help drive improvements to onboarding processes and the overall client experience.
What We Can Offer You
- Steep Learning Curve: We believe people leave organisations when learning stops. We promise a steep and continuous learning curve to both challenge and develop our people.
- Real Impact: We operate in a high-trust and autonomous environment where you can make a real impact and difference in your role and across the company.
- Transparency and Honesty: We believe honest and clear communication creates a highly collaborative culture.
- A+ Global Team: Our people power every part of our business, and we look for individuals who bring genuine passion to their role and operate at their very best.
- Regular Team Socials: We celebrate our team, our milestones, promotions and achievements with social events every month.
- Employee Recognition: Programs to recognise and reward our top contributors for their achievements and efforts.
Skills We Need for This Role
- Some experience as an Implementation Manager or project management would be advantageous.
- Strong project management and client communication skills.
- Previous experience in general administration is essential.
- High levels of organisation. Able to organise and plan busy implementation schedules.
- Proactive approach to problem-solving and continuous improvement.
- Experience contributing to video and educational content would be valuable.
- Strong ability to maintain technical documentation and process.
- Ability to thrive in a fast-paced, collaborative environment.
- Self-starter with the ability to make an impact quickly and drive self-accountability.
- Ability to meet deadlines, and maintain high attention to detail.
- Technical expertise—particularly within the Microsoft stack—is preferred but not required.
Inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Junior Implementation Manager in Richmond employer: inforcer
Inforcer is an excellent employer that fosters a vibrant work culture in Richmond, England, where teamwork and diversity are at the forefront. Employees benefit from a steep learning curve in cutting-edge fields like Cybersecurity and AI, alongside opportunities for professional growth and development. With a focus on transparency and collaboration, Inforcer provides a supportive environment that empowers IT Support Engineers to thrive and make a meaningful impact.
