At a Glance
- Tasks: Manage IT systems, provide technical support, and ensure smooth operations.
- Company: Fast-growing tech company specialising in cybersecurity and AI solutions.
- Benefits: Steep learning curve, team socials, employee recognition, and a collaborative culture.
- Other info: Join a diverse team committed to continuous improvement and innovation.
- Why this job: Make a real impact in a high-trust environment with exceptional colleagues.
- Qualifications: Experience in IT support, strong troubleshooting skills, and knowledge of Microsoft 365.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Inforcer is one of the fastest growing technology organisations in the world and a leading provider of cutting-edge cybersecurity and AI solutions to support the SMB market. We provide MSPs (Managed Service Providers) with the fundamental technology they need to manage and secure Microsoft 365 at scale and deliver AI services. Our mission is to be inforced in every MSP!
About the Role
We are seeking a talented and motivated IT Support Engineer to join our team. In this role, you will be responsible for working closely with teams across the business to ensure the reliability, security, and performance of our IT systems. If this sounds like you, we’d love to hear from you.
What you’ll be doing:
- Manage IT procurement, including ordering laptops, accessories, and software licenses
- Set up and configure business equipment, ensuring secure and efficient access to essential tools
- Maintain an accurate inventory of IT assets and licenses
- Provide first-line technical support to all team members, resolving hardware, software, and network issues
- Run day-to-day IT operations, including system monitoring, patching, and updates
- Deliver basic security awareness training and guidance to users
- Assist in maintaining and updating IT documentation and internal knowledge bases
- Collaborate with Engineering and other teams to ensure seamless systems integration
- Support onboarding and offboarding processes from a technical perspective
- Contribute to IT projects and help shape future systems and infrastructure improvements
What We Can Offer You:
- Steep Learning curve: We believe people leave organisations when learning stops. We promise a steep and continuous learning curve to both challenge and develop our people.
- Real impact: We operate in a high-trust and autonomous environment where you can make a real impact and difference in your role and across the company.
- Transparency and Honesty: We believe honest and clear communication creates a highly collaborative culture.
- A+ Global Team: Our people power every part of our business, and we look for individuals who bring genuine passion to their role and operate at their very best.
- Regular Team Socials: We celebrate our team, our milestones, promotions and achievements with social events every month.
- Employee Recognition: Programs to recognise and reward our top contributors for their achievements and efforts.
Skills We Need for This Role:
- Experience in IT support or systems engineering, ideally within a fast-paced business environment
- Strong working knowledge of configuring laptops, managing software licenses, and supporting business-critical tools
- Confident troubleshooting of hardware, software, and network issues across Windows and macOS environments
- Familiarity with IT procurement processes and asset lifecycle management
- Understanding of basic security principles and ability to deliver user training on IT security best practices
- Excellent problem-solving skills and attention to detail
- Clear and professional communication skills, with the ability to support users across all levels of the business
- Experience with Microsoft 365 administration and collaboration tools
- Ability to manage multiple tasks and priorities, meet deadlines, and maintain high standards of documentation
- A proactive mindset with a willingness to learn and contribute to continuous improvement
Inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
IT Support Engineer in Richmond employer: inforcer
Inforcer is an exceptional employer that fosters a culture of continuous learning and collaboration, making it an ideal place for IT Support Engineers to thrive. With a commitment to transparency and honesty, employees are empowered to make a real impact in a fast-paced environment while being supported by a team of passionate professionals. Regular team socials and employee recognition programmes further enhance the work culture, ensuring that every contribution is valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Richmond
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with friends who work in tech. You never know who might have a lead on that perfect IT Support Engineer role!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website where you can showcase your IT projects, troubleshooting experiences, and any cool tech solutions you've implemented. This gives potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or user queries. Being able to demonstrate your problem-solving skills in real-time will set you apart from the competition.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining us at Inforcer. Tailor your application to highlight how your skills align with our mission and values, and let’s make an impact together!
We think you need these skills to ace IT Support Engineer in Richmond
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight relevant experience, especially in IT support and systems engineering. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our mission. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We’re all about problem-solving here at Inforcer, so let us know how you’ve made an impact in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at inforcer
✨Know Your Tech Inside Out
Make sure you brush up on your IT support knowledge, especially around Microsoft 365 and common troubleshooting techniques. Be ready to discuss specific scenarios where you've resolved hardware or software issues, as this will show your practical experience.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your attention to detail and proactive mindset.
✨Understand Their Culture
Familiarise yourself with Inforcer's mission and values. They value transparency and collaboration, so be prepared to discuss how you can contribute to a high-trust environment and work effectively within a team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This could include inquiries about their approach to IT security training or how they support continuous learning for their employees. It shows you're genuinely interested and engaged.
