At a Glance
- Tasks: Support and enhance our Microsoft-first environment while tackling diverse IT challenges.
- Company: Join inforcer, a leader in innovative cybersecurity solutions.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Be part of an inclusive culture that values diversity and collaboration.
- Why this job: Shape the future of internal IT and make a real impact in a dynamic team.
- Qualifications: Hands-on experience with Microsoft 365 and strong troubleshooting skills required.
The predicted salary is between 40000 - 50000 £ per year.
inforcer is a leading provider of innovative solutions in the cybersecurity sector and dedicated to enhancing efficiency, improving security and driving success for our clients. We focus on providing MSPs with fundamental tools and technology they need to manage Microsoft Security policies for multiple tenants in a simple and effective way. Our mission is to be inforced in every MSP!
About the Role
We’re looking for a Senior IT Support Engineer to support, maintain, and continuously improve inforcer’s Microsoft-first internal environment. You’ll be responsible for supporting and maintaining our Microsoft 365 tenant, Azure services, and network environment to ensure they remain reliable, secure, and effective for the team. You’ll also provide day-to-day support for the team, acting as the senior escalation point, and help shape what great internal IT looks like. Given our size and growth, this role has broad ownership across the IT stack and is ideal for someone who enjoys varied work and shaping internal IT standards. This role sits at the intersection of IT operations, support, and security.
What you’ll be doing
- Microsoft 365 and Identity
- Manage and administer our Microsoft 365 tenant across Entra ID, Exchange, SharePoint, Teams, Intune, and Defender
- Configure and maintain Conditional Access, identity protection, device compliance, and baseline policies
- Handle user lifecycle tasks, access controls, PAM/PIM, and role-based permissions
- Ensure the tenant stays aligned with best practice and internal standards
- Networking
- Support internal networking, connectivity, and office network operations
- Troubleshoot and maintain firewalls, VPNs, Wi-Fi, and site-to-site connections
- Act as the escalation point for network-related issues
- End-user and internal support
- Own and refine end-user support standards, while acting as the escalation point for complex issues
- Support Windows and macOS devices, mobile devices, and peripherals
- Focus on resolving root causes to minimise recurring issues
- Contribute to improving IT processes, standards, and end-user experience
What We Can Offer You
- Competitive Compensation: Attractive salary, pension contribution scheme through Nest and competitive annual leave allowance
- Work-Life Balance: Flexible working hours and hybrid/remote working options to support a healthy work-life balance
- Regular Team Socials: We celebrate our team, our milestones, and our new businesses with social events every month
- Investing in Your Future: We encourage a growth mindset through proactive development opportunities, such as continuous learning opportunities, professional training programs, and career advancement paths
- Inclusive Environment: A supportive and inclusive workplace that values diversity and encourages collaboration and innovation
- Employee Recognition: Programs to recognise and reward employees for their contributions and achievements
Skills We Need for This Role
- Core experience
- Strong hands‑on experience with Microsoft 365 Administration (specifically Entra ID & Intune)
- Proven experience supporting modern workplace environments at scale
- Confident troubleshooting across identity, endpoint, network, and cloud services
- Experience working with Drata or a similar compliance automation platform
- Exposure to managing Azure services in an operational or support capacity
- Experience managing macOS devices through Intune or another MDM such as Jamf or Kandji
- Technical skills
- Administration of Azure services in a support capacity
- Windows and macOS device management, including MDM solutions such as Intune, Jamf, or Kandji
- PowerShell and basic automation using Graph or REST APIs
- Networking fundamentals including VPNs, DNS, Wi-Fi, and firewalls
- Experience with compliance tools such as Drata is a plus
inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Information Technology Support Engineer in Richmond employer: inforcer
inforcer is an exceptional employer that prioritises employee growth and well-being, offering competitive compensation, flexible working hours, and a supportive work culture. With a strong focus on professional development and a commitment to inclusivity, employees are encouraged to thrive in their roles while contributing to innovative cybersecurity solutions. The vibrant team environment, coupled with regular social events, makes inforcer a rewarding place to build a meaningful career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer in Richmond
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with folks on LinkedIn. You never know who might have a lead on that perfect IT Support Engineer role!
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft 365, Azure, or any of the tech mentioned in the job description, make sure to highlight that in conversations. Share examples of how you've tackled challenges in past roles to demonstrate your expertise.
✨Tip Number 3
Don’t be shy about reaching out directly to hiring managers or team leads. A quick message expressing your interest can go a long way. Plus, it shows initiative and enthusiasm for the role at inforcer!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the time to engage with us directly. Let’s get you on board!
We think you need these skills to ace Information Technology Support Engineer in Richmond
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Information Technology Support Engineer. Highlight your experience with Microsoft 365, Azure services, and any relevant troubleshooting skills. We want to see how your background aligns with what we do at inforcer!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our mission at inforcer. Be sure to mention specific experiences that relate to the job description.
Show Off Your Technical Skills:Don’t hold back on showcasing your technical skills! Mention your hands-on experience with Microsoft 365 Administration, device management, and any compliance tools you've worked with. We love seeing candidates who are confident in their abilities!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at inforcer
✨Know Your Microsoft 365 Inside Out
Make sure you brush up on your knowledge of Microsoft 365, especially Entra ID and Intune. Be prepared to discuss how you've managed these tools in previous roles and any specific challenges you've faced. This will show that you're not just familiar with the platform but can also handle real-world scenarios.
✨Showcase Your Troubleshooting Skills
Since this role involves a lot of troubleshooting across various systems, come ready with examples of complex issues you've resolved in the past. Highlight your thought process and the steps you took to get to the root cause. This will demonstrate your analytical skills and problem-solving abilities.
✨Familiarise Yourself with Networking Fundamentals
Given the importance of networking in this role, make sure you understand the basics of VPNs, firewalls, and site-to-site connections. Be prepared to discuss any relevant experience you have in maintaining network operations and how you've tackled network-related issues before.
✨Emphasise Your Growth Mindset
Inforcer values continuous learning and development, so be ready to talk about how you've pursued professional growth in your career. Share any training programs or certifications you've completed, and express your enthusiasm for further development opportunities within the company.
