At a Glance
- Tasks: Lead client implementations and deliver engaging training sessions while ensuring client satisfaction.
- Company: Join a fast-growing tech company specialising in cybersecurity and AI solutions.
- Benefits: Steep learning curve, regular team socials, and employee recognition programs.
- Other info: Diverse and inclusive workplace committed to professional growth.
- Why this job: Make a real impact in a collaborative environment with exceptional colleagues.
- Qualifications: 3+ years as an Implementation Manager with strong project management skills.
The predicted salary is between 46350 - 56650 £ per year.
About Us
Inforcer is one of the fastest growing technology organisations in the world and a leading provider of cutting-edge cybersecurity and AI solutions to support the SMB market. We provide MSPs (Managed Service Providers) with the fundamental technology they need to manage and secure Microsoft 365 at scale and deliver AI services. Our mission is to be inforced in every MSP!
About the Role
We are seeking an experienced Implementation Manager to join our rapidly growing Implementation Team. The ideal candidate will have a strong background in leading multiple client implementations, managing project timelines, and ensuring high levels of client satisfaction. Technical expertise—particularly within the Microsoft stack—is preferred but not required.
Key responsibilities include:
- Managing multiple implementations
- Hosting client webinars
- Delivering group training sessions
The successful candidate will be a proactive communicator, detail-oriented, and comfortable working in a fast-paced, collaborative environment. If this sounds like you, we’d love to hear from you.
What you’ll be doing:
- Mentorship: Provide guidance and support to Junior Implementation Managers to help them develop their skills and achieve their professional goals. This includes shadowing calls to offer guidance.
- Pre-sales Engagement: Assist with pre-sales activities for larger clients by discussing the implementation journey and addressing any questions they may have about the process.
- Technical Expertise: Apply technical knowledge to troubleshoot issues and provide solutions during the implementation process. Expanding Microsoft knowledge and completing SC-900.
- Internal Training: Provide technical training to internal teams to enhance their skills and knowledge.
- Webinars: Host & Co-host client facing webinars to increase their knowledge of the Inforcer platform as well as ad hoc topics.
- Implementation: Delivering multiple implementation sessions, managing the project and client communications.
- Advanced Implementation: Lead & Manage bespoke implementations for larger clients, including project planning and ensuring the client reaches milestones.
- Documentation: Proactively updating & creating documentation, creating video content for internal training as well as customer facing; this includes staying up to date with latest feature updates to the Inforcer platform.
- One to Many Trainings: Deliver platform training and technical sessions for both virtual and in person, within a group setting.
- Client Engagement: Work closely with clients to understand their needs and ensure that our solution meets their expectations and business requirements.
- Client Satisfaction: Ensure client satisfaction throughout the implementation process and upon its completion.
- Process Improvement: Help drive improvements to onboarding processes and the overall client experience.
What We Can Offer You:
- Steep Learning Curve: We believe people leave organisations when learning stops. We promise a steep and continuous learning curve to both challenge and develop our people.
- Real Impact: We operate in a high-trust and autonomous environment where you can make a real impact and difference in your role and across the company.
- Transparency and Honesty: We believe honest and clear communication creates a highly collaborative culture.
- A+ Global Team: Our people power every part of our business, and we look for individuals who bring genuine passion to their role and operate at their very best.
- Regular Team Socials: We celebrate our team, our milestones, promotions and achievements with social events every month.
- Employee Recognition: Programs to recognise and reward our top contributors for their achievements and efforts.
Skills We Need for This Role:
- 3+ years’ experience as an Implementation Manager
- Strong project management and client communication skills.
- Demonstrated experience with technical implementations, preferably involving Microsoft products.
- A proactive approach to problem-solving and continuous improvement.
- Ability to thrive in a fast-paced, collaborative environment.
- Self-starter with the ability to make an impact quickly and drive self-accountability.
- Ability to meet deadlines, and maintain high attention to detail.
Inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Implementation Manager - UK in Richmond employer: inforcer
Inforcer is an exceptional employer that fosters a culture of continuous learning and collaboration, making it an ideal place for a Partner Development Executive to thrive. With a focus on personal growth, employees are empowered to take ownership of their learning while being supported by a team of high-performing individuals. The company's commitment to transparency, regular team socials, and recognition programs ensures that every employee feels valued and can make a real impact in the fast-paced world of cybersecurity and AI solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Manager - UK in Richmond
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at inforcer or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to inforcer.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like inforcer.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like inforcer that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Implementation Manager - UK in Richmond
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at inforcer.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at inforcer and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at inforcer
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If inforcer uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
