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For Companies At a Glance
- Tasks: Build strong relationships with MSP partners and drive product adoption.
- Company: Join inforcer, a leader in innovative cybersecurity solutions.
- Benefits: Competitive salary, flexible hours, birthday off, and growth opportunities.
- Other info: Dynamic, inclusive environment with regular team socials and recognition programs.
- Why this job: Make a real impact in the cybersecurity sector while supporting clients.
- Qualifications: Experience in account management or customer success, ideally in B2B or SaaS.
The predicted salary is between 50000 - 65000 £ per year.
About Us
inforcer is a leading provider of innovative solutions in the cybersecurity sector and dedicated to enhancing efficiency, improving security and driving success for our clients. We focus on providing MSPs with fundamental tools and technology they need to manage Microsoft Security policies for multiple tenants in a simple and effective way. Our mission is to be inforced in every MSP!
About the Role
As a Partner Success Manager you’ll play a key role in building strong relationships with our MSP partners across EMEA. You’ll act as a trusted advisor and the primary point of contact for your accounts, ensuring clients are supported, engaged and seeing measurable value from our platform. This is a high-impact role where your ability to understand client needs, drive product adoption and identify growth opportunities will directly influence our continued success in the region.
What you’ll be doing:
- Build and nurture strong, long-term relationships with a portfolio of MSP clients, ensuring they achieve optimal value from our platform.
- Identify upsell and renewal opportunities by understanding client goals and aligning them with inforcer’s solutions.
- Collaborate closely with the Implementation team to ensure smooth client onboarding.
- Champion the voice of the customer internally, relaying insights and feedback to Product and Engineering teams to help improve our platform.
- Use data and account health indicators to proactively engage with clients, identify risks and drive adoption.
- Help clients get the most from the platform by developing and guiding account plans aligned with their objectives.
- Cross collaborate with Sales, Support, Product and Marketing to deliver an exceptional end-to-end client experience.
- Support customer adoption and retention with workshops and training, both in person and virtually.
What We Can Offer You:
- Competitive Compensation: Attractive salary, benefits and commission package.
- You Time: Competitive annual leave allowance and an increasing holiday allowance based on length of service.
- Birthdays & Anniversaries: We celebrate milestones with you and offer a day off for your birthday every year.
- Work-Life Balance: Flexible working hours and hybrid/remote working options to support a healthy work-life balance.
- Regular Team Socials: We celebrate our team, our milestones, and our new businesses with social events every month.
- Investing in Your Future: We encourage a growth mindset through proactive development opportunities, such as continuous learning opportunities, professional training programs, and career advancement paths.
- Inclusive Environment: A supportive and inclusive workplace that values diversity and encourages collaboration and innovation.
- Employee Recognition: Programs to recognise and reward employees for their contributions and achievements.
Skills We Need for This Role:
- Experience in Account Management, Customer Success or a similar client-facing role, ideally in B2B or SaaS.
- Previous experience working in a high growth startup or scale up is highly beneficial.
- Excellent communication skills with the ability to build strong client relationships.
- Commercially minded with confidence in identifying growth and renewal opportunities.
- Highly organised and self-driven, capable of managing multiple client relationships at once.
- Comfortable in a fast-paced, tech-driven environment and working across teams.
- Knowledge of Cybersecurity, Microsoft M365 or MSP’s is a plus but not essential.
inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Partner Success Manager employer: inforcer
Contact Detail:
inforcer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the cybersecurity space. Attend industry events, webinars, or even local meetups. The more you engage, the better your chances of landing that Partner Success Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in account management and customer success. When you get the chance to chat with potential employers, share how you've driven product adoption and built strong client relationships.
✨Tip Number 3
Be proactive! Research the companies you're interested in and reach out directly. A friendly email or LinkedIn message can go a long way. Let them know why you're excited about their mission and how you can help them succeed.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us at inforcer. Tailor your application to show how your skills align with our goals, and don’t forget to mention your passion for helping MSPs thrive!
We think you need these skills to ace Partner Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Partner Success Manager role. Highlight your experience in account management and customer success, and show how it aligns with our mission at inforcer.
Showcase Your Communication Skills: Since this role is all about building relationships, let your communication skills shine through in your application. Use clear, engaging language and provide examples of how you've successfully managed client relationships in the past.
Demonstrate Your Understanding of the Industry: Even if you’re not a cybersecurity expert, showing that you understand the basics of the industry and the challenges MSPs face can set you apart. Do a bit of research and mention any relevant knowledge in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at inforcer
✨Know Your Stuff
Before the interview, make sure you understand inforcer's mission and the specific challenges faced by MSPs in the cybersecurity sector. Familiarise yourself with their platform and think about how your experience aligns with their needs. This will show that you're genuinely interested and prepared.
✨Showcase Your Relationship Skills
As a Partner Success Manager, building strong relationships is key. Prepare examples from your past roles where you've successfully nurtured client relationships or driven product adoption. Be ready to discuss how you can apply these skills to help inforcer's clients achieve their goals.
✨Be Data-Driven
In this role, you'll need to use data to engage with clients and identify growth opportunities. Brush up on how you've used data in previous positions to drive success. Think of specific metrics or account health indicators you've monitored and how they influenced your actions.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about inforcer's current challenges, their approach to client success, and how they measure the impact of their solutions. This not only shows your interest but also helps you gauge if the company is the right fit for you.