At a Glance
- Tasks: Drive revenue growth by expanding existing customer accounts and building strong relationships.
- Company: Join a fast-growing tech company leading in cybersecurity and AI solutions.
- Benefits: Steep learning curve, real impact, team socials, and employee recognition programs.
- Other info: Inclusive culture celebrating diversity and collaboration.
- Why this job: Make a difference in a high-trust environment while working with exceptional people.
- Qualifications: Experience in account management and strong relationship-building skills required.
inforcer is one of the fastest growing technology organisations in the world and a leading provider of cutting-edge cybersecurity and AI solutions to support the SMB market. We provide MSPs (Managed Service Providers) with the fundamental technology they need to manage and secure Microsoft 365 at scale and deliver AI services. Our mission is to be inforced in every MSP!
About the Role
We’re looking for a highly motivated and commercially astute Expansion Account Manager to join our growing Sales team. This new role is focused on driving revenue growth from our existing customer base — expanding usage, adding new tenants, and introducing new SKUs within the inforcer platform. You’ll work closely with our VP of Sales, Customer Success, and Product teams to deepen customer relationships, identify opportunities for expansion, and ensure clients are realising full value from their partnership with inforcer. If you’re energised by consultative selling, building long-term partnerships, and growing recurring revenue, we’d love to hear from you!
What you’ll be doing:
- Develop and execute account growth strategies across our UK customer base.
- Identify expansion opportunities within existing MSP accounts – new tenants, upsells, and cross-sells of new SKUs.
- Build and nurture strong client relationships, acting as a trusted advisor to drive product adoption and retention.
- Work closely with Customer Success and Product teams to ensure customers achieve measurable outcomes.
- Deliver against MRR expansion targets and contribute to overall revenue growth.
- Provide accurate forecasting and pipeline visibility to the VP of Sales.
- Monitor market and customer trends to identify new areas of opportunity.
- Collaborate with Marketing and Product to refine messaging and positioning for new SKUs.
- Represent inforcer at relevant industry and partner events.
What We Can Offer You:
- Steep Learning curve: We believe people leave organisations when learning stops. We promise a steep and continuous learning curve to both challenge and develop our people.
- Real impact: We operate in a high-trust and autonomous environment where you can make a real impact and difference in your role and across the company.
- Transparency and Honesty: We believe honest and clear communication creates a highly collaborative culture.
- A+ Global Team: Our people power every part of our business, and we look for individuals who bring genuine passion to their role and operate at their very best.
- Regular Team Socials: We celebrate our team, our milestones, promotions and achievements with social events every month.
- Employee Recognition: Programs to recognise and reward our top contributors for their achievements and efforts.
Skills We Need for This Role:
- Proven experience in account management, expansion sales, or customer growth in a SaaS or tech environment.
- Demonstrated ability to increase recurring revenue from existing customers.
- Excellent relationship-building skills with executive and operational stakeholders.
- Strong commercial acumen and ability to structure value-based proposals.
- Experience working with MSPs or within the MSP community is highly advantageous.
- Familiarity with Microsoft Security and multi-tenant environments is a plus.
- Highly motivated, self-directed, and comfortable managing a growth target.
- Excellent communication and presentation skills.
- Strong attention to detail and ability to manage multiple opportunities simultaneously.
inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Partner Development Executive employer: inforcer
Inforcer is an exceptional employer that fosters a culture of continuous learning and collaboration, making it an ideal place for a Partner Development Executive to thrive. With a focus on personal growth, employees are empowered to take ownership of their learning while being supported by a team of high-performing individuals. The company's commitment to transparency, regular team socials, and recognition programs ensures that every employee feels valued and can make a real impact in the fast-paced world of cybersecurity and AI solutions.
