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- Tasks: Support onboarding of new partners, organise training sessions, and manage project timelines.
- Company: Join inforcer, a leading innovator in the cybersecurity sector.
- Benefits: Enjoy flexible working hours, competitive leave, and regular team socials.
- Why this job: Make an impact in tech implementation while enhancing client satisfaction.
- Qualifications: Experience in project management and strong communication skills preferred.
- Other info: Embrace a growth mindset with continuous learning and career advancement opportunities.
The predicted salary is between 28800 - 43200 £ per year.
inforcer is a leading provider of innovative solutions in the cybersecurity sector and dedicated to enhancing efficiency, improving security and driving success for our clients. We focus on providing MSPs with fundamental tools and technology they need to manage Microsoft Security policies for multiple tenants in a simple and effective way. Our mission is to be inforced in every MSP!
We are seeking a partner focused, organised and dynamic junior Implementation Manager to join our growing team. This person will support the onboarding of new MSP partners, organise webinars and classroom training sessions and maintain valuable documentation. The ideal candidate will have a strong background in managing project timelines, and ensuring high levels of client satisfaction. Technical expertise—particularly within the Microsoft stack—is preferred but not required.
Key responsibilities include:
- Managing multiple implementations, hosting client webinars, & supporting group training sessions.
The successful candidate will be a proactive communicator, detail-oriented, and keen to develop their skills and experience in technology implementation. If this sounds like you, we’d love to hear from you!
What You’ll Be Doing
- Webinars: Plan, book and co-host client facing webinars to increase their knowledge of the inforcer platform as well as ad hoc topics.
- Classroom sessions: Organise, plan and support client facing classroom training sessions and assist the implementation team with delivery of sessions.
- Implementation: Support the delivery of multiple implementation sessions, managing the project and client communications.
- Documentation: Proactively updating & creating documentation, creating video content for internal training as well as customer facing; this includes staying up to date with latest feature updates to the inforcer platform.
- Technical Expertise: Apply technical knowledge to troubleshoot issues and provide solutions during the implementation process. Expanding Microsoft knowledge, and completing SC-900.
- Client Engagement: Work closely with clients to understand their needs and ensure that our solution meets their expectations and business requirements.
- Client Satisfaction: Ensure client satisfaction throughout the implementation process and upon its completion.
- Process Improvement: Help drive improvements to onboarding processes and the overall client experience.
What We Can Offer You
- You Time: Competitive annual leave allowance.
- Work-Life Balance: Flexible working hours and hybrid/remote working options to support a healthy work-life balance.
- Regular Team Socials: We celebrate our team, our milestones, and our new businesses with social events every month.
- Investing in Your Future: We encourage a growth mindset through proactive development opportunities, such as continuous learning opportunities, professional training programs, and career advancement paths.
- Inclusive Environment: A supportive and inclusive workplace that values diversity and encourages collaboration and innovation.
- Employee Recognition: Programs to recognise and reward employees for their contributions and achievements.
Skills We Need For This Role
- Some experience as an Implementation Manager or project management would be advantageous.
- Strong project management and client communication skills.
- Previous experience in general administration is essential.
- High levels of organisation. Able to organise and plan busy implementation schedules.
- Proactive approach to problem-solving and continuous improvement.
- Experience contributing to video and educational content would be valuable.
- Strong ability to maintain technical documentation and process.
- Ability to thrive in a fast-paced, collaborative environment.
- Self-starter with the ability to make an impact quickly and drive self-accountability.
- Ability to meet deadlines, and maintain high attention to detail.
Don’t quite have all of these skills? Why not apply and our team can review your experience and fit for the role. We’d love to hear from you!
inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Junior Implementation Manager - UK in London employer: inforcer
Contact Detail:
inforcer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Implementation Manager - UK in London
✨Tip Number 1
Network like a pro! Reach out to current employees at inforcer on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Junior Implementation Manager role.
✨Tip Number 2
Prepare for the interview by practising common questions related to project management and client communication. We recommend using the STAR method to structure your answers—this will help you showcase your skills effectively!
✨Tip Number 3
Show off your enthusiasm for technology! Brush up on Microsoft Security policies and be ready to discuss how you can contribute to improving client satisfaction during the implementation process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the inforcer team.
We think you need these skills to ace Junior Implementation Manager - UK in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Junior Implementation Manager role. We want to see how you can bring value to our team!
Showcase Your Communication Skills: As a proactive communicator, it’s important to demonstrate your ability to engage with clients and colleagues. Use clear and concise language in your application to reflect this skill.
Highlight Your Organisation Skills: Since the role involves managing multiple implementations, be sure to mention any experience you have with project management or organisation. We love seeing candidates who can juggle tasks effectively!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at inforcer
✨Know the Company Inside Out
Before your interview, make sure you research inforcer thoroughly. Understand their mission, values, and the specific solutions they provide in the cybersecurity sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Project Management Skills
Since the role involves managing multiple implementations, be ready to discuss your project management experience. Prepare examples of how you've successfully organised schedules, communicated with clients, and ensured satisfaction in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Technical Questions
Even if technical expertise isn't required, having a basic understanding of the Microsoft stack can set you apart. Brush up on relevant technologies and be prepared to discuss how you would troubleshoot issues during the implementation process. This shows you're proactive and willing to learn.
✨Demonstrate Your Communication Skills
As a Junior Implementation Manager, you'll need to engage with clients regularly. Practice articulating your thoughts clearly and confidently. Consider role-playing common client scenarios with a friend or family member to refine your communication style and ensure you come across as approachable and professional.
