Inforcer Ltd. is seeking a Team Lead to run the global Platform Support team. The role focuses on line management, coaching, onboarding, and ensuring the right people handle cases across regions and time zones.
You will own resourcing, workflows, and escalation paths to maintain consistent service quality and SLA adherence. You will partner with the Technical Lead to cover both people and technical escalations, ensuring out-of-hours support is fairly shared and that CSAT targets and backlog
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Global Platform Support Lead in Richmond employer: Inforcer ltd
Inforcer is an exceptional employer that fosters a dynamic and collaborative work culture, empowering employees to thrive in their roles. With a strong focus on professional development and growth opportunities, particularly in the fast-paced SaaS sector, team members are encouraged to innovate and excel. Located in the UK, Inforcer offers a unique chance to engage with leading MSPs, making a meaningful impact while enjoying a supportive environment that values each individual's contributions.
