Inforcer Ltd. is seeking a Team Lead for its global Platform Support team. You will line-manage specialists across regions, drive coaching, and own resourcing, workflows, and SLAs. You’ll partner with the Technical Lead to balance escalation depth with timely customer outcomes. The role involves global coverage, time-zone coordination, and a strong focus on CSAT, response times, and backlog management, with time-off-in-lieu for out-of-hours work.
#J-18808-Ljbffr
Global Platform Support Team Lead in London employer: Inforcer ltd
Inforcer is an exceptional employer that fosters a dynamic and collaborative work culture, empowering employees to thrive in their roles. With a strong focus on professional development and growth opportunities, particularly in the fast-paced SaaS sector, team members are encouraged to innovate and excel. Located in the UK, Inforcer offers a unique chance to engage with leading MSPs, making a meaningful impact while enjoying a supportive environment that values each individual's contributions.
