At a Glance
- Tasks: Support onboarding of MSP partners and organise engaging training sessions.
- Company: Join a fast-growing tech company leading in cybersecurity and AI solutions.
- Benefits: Steep learning curve, real impact, and regular team socials.
- Other info: Be part of a diverse team that values transparency and continuous improvement.
- Why this job: Make a difference in a collaborative environment while developing your skills.
- Qualifications: Project management experience and strong communication skills preferred.
The predicted salary is between 60000 - 65000 £ per year.
About Us
Inforcer is one of the fastest growing technology organisations in the world and a leading provider of cutting-edge cybersecurity and AI solutions to support the SMB market. We provide MSPs (Managed Service Providers) with the fundamental technology they need to manage and secure Microsoft 365 at scale and deliver AI services. Our mission is to be enforced in every MSP!
About the Role
We are seeking a talented and motivated Junior Implementation Manager to join our team. In this role, you will be responsible for supporting the onboarding of new MSP partners, organising webinars and classroom training sessions, and maintaining valuable documentation. The ideal candidate will have a strong background in managing project timelines and ensuring high levels of client satisfaction. The successful candidate will be a proactive communicator, detail-oriented, and keen to develop their skills and experience in technology implementation. If this sounds like you, we’d love to hear from you.
What you’ll be doing:
- Webinars: Plan, book and co-host client facing webinars to increase their knowledge of the Inforcer platform as well as ad hoc topics.
- Classroom Sessions: Organise, plan, and support client facing classroom training sessions and assist the implementation team with delivery of sessions.
- Implementation: Support the delivery of multiple implementation sessions, managing the project and client communications.
- Documentation: Proactively updating & creating documentation, creating video content for internal training as well as customer facing; this includes staying up to date with latest feature updates to the Inforcer platform.
- Learning Management System (LMS): Support in maintaining the customer facing LMS platform, keeping content current and accessible for partners.
- Technical Expertise: Apply technical knowledge to troubleshoot issues and provide solutions during the implementation process. Expanding Microsoft knowledge, and completing SC-900. May also help from time to time on the Product Support team with client tickets.
- Client Engagement: Work closely with clients to understand their needs and ensure that our solution meets their expectations and business requirements.
- Client Satisfaction: Ensure client satisfaction throughout the implementation process and upon its completion.
- Process Improvement: Help drive improvements to onboarding processes and the overall client experience.
What We Can Offer You:
- Steep Learning Curve: We believe people leave organisations when learning stops. We promise a steep and continuous learning curve to both challenge and develop our people.
- Real Impact: We operate in a high-trust and autonomous environment where you can make a real impact and difference in your role and across the company.
- Transparency and Honesty: We believe honest and clear communication creates a highly collaborative culture.
- A+ Global Team: Our people power every part of our business, and we look for individuals who bring genuine passion to their role and operate at their very best.
- Regular Team Socials: We celebrate our team, our milestones, promotions and achievements with social events every month.
- Employee Recognition: Programs to recognise and reward our top contributors for their achievements and efforts.
Skills We Need for This Role:
- Some experience as an Implementation Manager or project management would be advantageous.
- Strong project management and client communication skills.
- Previous experience in general administration is essential.
- High levels of organisation. Able to organise and plan busy implementation schedules.
- Proactive approach to problem-solving and continuous improvement.
- Experience contributing to video and educational content would be valuable.
- Strong ability to maintain technical documentation and process.
- Ability to thrive in a fast-paced, collaborative environment.
- Self-starter with the ability to make an impact quickly and drive self-accountability.
- Ability to meet deadlines, and maintain high attention to detail.
- Technical expertise - particularly within the Microsoft stack is preferred but not required.
Inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Junior Implementation Manager employer: Inforcer ltd
Inforcer is an exceptional employer that fosters a dynamic and collaborative work culture, empowering employees to thrive in their roles. With a strong focus on professional development and growth opportunities, particularly in the fast-paced SaaS sector, team members are encouraged to innovate and excel. Located in the UK, Inforcer offers a unique chance to engage with leading MSPs, making a meaningful impact while enjoying a supportive environment that values each individual's contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Implementation Manager
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Inforcer ltd or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Inforcer ltd.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Inforcer ltd.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Inforcer ltd that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Junior Implementation Manager
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Inforcer ltd.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Inforcer ltd and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Inforcer ltd
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Inforcer ltd uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
