Customer Acquisition Specialist, Fixed Term Contract

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo.

Our Business Banking team Monzo Business is on a mission to make banking effortless for small businesses. We help people start, run and grow their businesses with simple, transparent banking and tools that reduce financial admin, so they can spend more time focusing on what matters most. We're launching Monzo Business in Spain, beginning with sole traders and micro-businesses, and this role will play a pivotal part in shaping that journey.

As one of our first Spanish-speaking Customer Acquisition Specialists, you'll be based in our UK Sales team while working closely with colleagues across Spain Go-To-Market, Growth Product, Customer Operations, Risk and Compliance. You'll do far more than support customers - you'll help us learn, improve and build an exceptional experience from day one.

You’ll play a key role by:

• Supporting Spanish-speaking prospective customers throughout their onboarding journey via phone and email, helping them confidently navigate Monzo Business.
• Explaining our products and application process clearly, ensuring customers understand their next steps without providing financial, legal or regulatory advice.
• Working on assisted-conversion initiatives such as waitlists, application recovery and product education to improve customer outcomes.
• Capturing customer feedback, recurring questions and journey friction, turning conversations into actionable insights that influence Product, Growth and Operations.
• Maintaining accurate customer records, consent and activity within our CRM, ensuring excellent data quality and regulatory compliance.
• Collaborating closely with teams across Sales, Product, Operations, Risk and Compliance to continuously improve our launch and customer experience.
• Escalating customers appropriately when specialist support is required, always putting customer outcomes first.

We’d love to hear from you if:

• You're fluent in both Spanish and English, with excellent written and verbal communication skills.
• You have experience supporting or selling to small businesses, ideally within financial services, SaaS or another consultative environment.
• You enjoy building trust with customers by asking thoughtful questions and explaining complex topics in a simple, empathetic way.
• You're organised and comfortable managing multiple customer conversations while maintaining excellent attention to detail.
• You thrive in fast-moving environments where processes are still evolving and you're excited to help shape how things are done.
• You have strong judgement, high integrity and know when to solve a problem yourself versus escalating to the right team.

Bonus points if you have experience with:

• Banking, payments or other regulated industries.
• Salesforce or similar CRM platforms.
• Spanish small businesses, sole traders or company formation.
• Customer research, GTM experimentation or voice-of-customer programmes.
• Working cross-functionally with Product, Marketing, Operations, Risk or Compliance teams.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet.

What’s in it for you:

• £43,000 - £58,000
• Incentive Awards tied to your performance.
• This role is based in our London office.
• Please note this will be a 6 month fixed-term contract.
• We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
• £1,000 learning budget each year to use on books, training courses and conferences.
• We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
• Plus lots more!

The application journey has 3 key steps:

• 20 min recruiter call
• 30 min call with the Hiring Manager
• Take home task and in person task review
• 45 min behavioural interview

This process should take around 4-5 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.