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For Companies At a Glance
- Tasks: Lead and evolve customer engagement strategies for User Groups across EMEA.
- Company: Infor is a leading IT services and software development company focused on customer success.
- Benefits: Enjoy a dynamic work environment with opportunities for remote work and professional growth.
- Why this job: Join a passionate team dedicated to building community and driving customer advocacy.
- Qualifications: 5+ years in customer engagement or related fields, strong communication skills required.
- Other info: Multilingual proficiency is a plus; this role offers a chance to influence at a strategic level.
The predicted salary is between 42000 - 84000 ÂŁ per year.
Overview
Infor Farnborough, England, United Kingdom
Location: EMEA Region (Office-based in Barcelona, Farnborough, Munich, Oslo, Paris, Stockholm, Utrecht)
Reports to: Director, Customer Engagement – part of the Infor Customer Marketing function
Job Summary:
At Infor, we succeed when our customers succeed.
As the Customer Engagement Manager, User Groups EMEA, you will play a pivotal role in shaping, executing, and evolving the strategy for Infor’s customer-led User Group communities. Your mission: deepen customer relationships, amplify User Group value, and champion initiatives that elevate the broader User Group program Infor proudly supports.
As a key member of a small team of customer-facing experts, you will serve as the primary point of contact and trusted advisor for internal stakeholders and the governing boards of 15–18 customer-led User Groups across the EMEA region. You’ll be responsible for aligning Infor’s business objectives with the evolving needs of these communities to ensure mutual value and growth. This role requires a passion for community, a strategic mindset, and operational know-how to support community-led in-person and virtual events that drive engagement and advocacy. Activities will support key measures including user community growth, engagement and customer advocacy.
- Develop, execute, and continuously evolve the customer engagement strategy for User Groups in alignment with business objectives and changing customer needs
- Build and maintain strong relationships through regular close communication with the strategic customer boards leading our key User Group communities across the EMEA region
- Lead strategy for in-region opportunities in alignment with integrated marketing programs
- Serve as the internal “voice of the customer board” advocating for their needs and priorities across internal teams
- Work cross-functionally with Product, Field Marketing, Customer Success, Solution Marketing, Presales, and Sales to support integrated programs and seamless event execution
- Partner across Marketing to support the event portfolio strategy, leverage relationships within our customer community to increase brand advocates and competitive differentiation through customer evidence
- Track and analyze engagement metrics, using data to assess program impact, inform decision-making, and report key trends and outcomes to internal stakeholders
- Help turn engaged users into brand champions by identifying and nurturing advocacy opportunities in collaboration with the broader Customer Marketing team
- As part of our Principle Based Management guiding principles everyone carries the responsibility to share knowledge and that all important comparative advantage, to get the best possible outcome for our customers
- This helps us to be proactive in identifying and raising attention to concerns, risk, issues and opportunities as ONE INFOR
Qualifications
- 5+ years in customer engagement, customer success, marketing, or related B2B roles
- Proven experience working with enterprise-level customers in the EMEA region
- Strong communication, relationship-building, and stakeholder management skills
- Demonstrated ability to work cross-functionally and influence without authority
- Experience managing live and virtual customer-facing events
- Familiarity with CRM, community engagement, and analytics platforms
- Multilingual proficiency is a plus
Preferred Attributes
- Self-starter with a high degree of initiative and autonomy
- Strategic thinker who can also execute tactically
- Comfortable navigating complexity within global enterprise organizations
- Customer-first mindset with a passion for community and shared success
- Demonstrated economic thinking and the ability to develop scalable, repeatable frameworks for execution
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Marketing
Industries
- IT Services and IT Consulting and Software Development
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Customer Engagement Manager, User Groups EMEA employer: Infor
Contact Detail:
Infor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Manager, User Groups EMEA
✨Tip Number 1
Familiarise yourself with Infor's customer-led User Group communities. Understanding their structure, goals, and recent initiatives will help you engage meaningfully during interviews and demonstrate your commitment to enhancing customer relationships.
✨Tip Number 2
Network with current or former employees of Infor, especially those in customer engagement roles. They can provide insights into the company culture and expectations, which can be invaluable when discussing how you can contribute to the team.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer engagement strategies in the past. Highlighting measurable outcomes from your previous roles will showcase your ability to drive results in a similar position at Infor.
✨Tip Number 4
Stay updated on trends in customer engagement and community management within the EMEA region. Being knowledgeable about industry developments will allow you to speak confidently about how you can align Infor’s objectives with evolving customer needs.
We think you need these skills to ace Customer Engagement Manager, User Groups EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer engagement, marketing, and B2B roles. Emphasise any specific achievements related to community building or event management that align with the job description.
Craft a Compelling Cover Letter: In your cover letter, express your passion for community engagement and how your strategic mindset can contribute to Infor's User Group communities. Use specific examples from your past experiences to demonstrate your fit for the role.
Showcase Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to build relationships and manage stakeholders. Consider including examples of successful collaborations or initiatives you've led.
Highlight Data-Driven Decision Making: Mention any experience you have with tracking engagement metrics and using data to inform decisions. This will show your analytical skills and ability to assess program impact, which is crucial for the role.
How to prepare for a job interview at Infor
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of the Customer Engagement Manager role. Familiarise yourself with Infor's customer-led User Group communities and think about how your experience aligns with their mission to deepen customer relationships.
✨Showcase Your Communication Skills
As this role requires strong communication and relationship-building skills, prepare examples from your past experiences where you've successfully managed stakeholder relationships or led customer engagement initiatives.
✨Demonstrate Strategic Thinking
Be ready to discuss how you would develop and execute a customer engagement strategy. Think about how you can align Infor’s business objectives with the needs of user groups and be prepared to share your ideas on this.
✨Prepare for Cross-Functional Collaboration
Since the role involves working with various teams, think of instances where you've collaborated across departments. Be prepared to explain how you can influence without authority and drive initiatives that require teamwork.
