At a Glance
- Tasks: Provide top-notch IT support and enhance the colleague experience on-site.
- Company: Join Infopro Digital, a global leader in information and technology.
- Benefits: Enjoy a 3pm finish on Fridays, flexible working, and generous holiday options.
- Other info: Great company culture with opportunities for professional development and social events.
- Why this job: Be part of a dynamic team that values innovation and customer focus.
- Qualifications: Experience in IT support with strong communication and problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
Overview
Job Title
IT Support Analyst (On Site). Infopro Digital, the B2B group specialising in information and technology, is currently looking for an
IT Support Analyst (On Site) on a permanent contract to strengthen the team at its Barbour ABI business.
Barbour ABI powers the UK built environment with the best intelligence to help our clients grow.
Best known for our construction project leads, our portfolio includes analytics, market research reports and bespoke consultancy.
With over 1.7 million projects in our dataset, our products and services are renowned for their accuracy, depth, and efficacy.
Join Barbour ABI and get the best of both worlds
Working at Barbour ABI will provide you with the exciting challenges and autonomy you are looking for within a dynamic and nimble SME, but backed by the growth plans and structure of a global business, Infopro Digital, with 4000+ employees and leading intelligence brands in 26 countries.
We are seeking a customer-focused
Onsite IT Support Analyst to deliver high-quality desk side support services.
This role requires a proactive individual with a strong “customer first” mindset, who can confidently provide onsite technical support and act as a key link between colleagues and the centralised Service Desk.
You will complement the remote Service Desk by resolving incidents and fulfilling requests that require physical presence, ensuring a seamless and efficient IT support experience across the business.
Reporting to
Head of Infrastructure and Support
Responsibilities
- Provide reliable onsite deskside support for hardware, software, and connectivity issues
- Act as a primary point of contact for IT queries, ensuring clear communication and effective resolution or escalation
- Work closely with the centralised Service Desk to resolve incidents and service requests requiring onsite intervention
- Support and improve the overall colleague experience through responsive and professional service delivery
- Conduct new starter IT inductions and ensure smooth onboarding, including device setup and access provisioning
- Provide Audio Visual and meeting room support (e. g. Microsoft Teams Rooms, Poly systems)
- Troubleshoot and resolve issues across Windows, Mac, and mobile devices
- Coordinate and perform hardware break/fix activities, including liaising with third-party engineers where required
- Build, configure, and deploy end-user devices in line with IT standards
- Maintain accurate asset records and manage equipment inventory
- Support procurement processes, including ordering, receiving, and assigning IT equipment
- Carry out IT equipment disposal and lifecycle activities in line with policy
- Assist in office moves, desk setups, and workplace changes
- Provide guidance and basic training to end users on core IT systems and applications
- Support IT projects, product rollouts, and technology deployments
- Investigate and resolve onsite connectivity issues where remote resolution is not possible
- Monitor tickets and ensure incidents and requests are progressed in line with service levels
- Maintain accurate updates within the ITSM system (e. g. Easy Vista or similar)
- Work collaboratively with wider IT teams to ensure timely and effective resolutions
- Contribute to continuous improvement by providing feedback on processes, tools, and user experience
- Ensure all activities align with IT policies, standards, and security requirements
Essential Skills & Experience
- Proven experience in an onsite or deskside IT support role
- Strong customer service focus with a professional and approachable manner
- Excellent communication and interpersonal skills
- Ability to manage and prioritise workload effectively
- Strong troubleshooting and problem-solving skills
- Ability to work independently while contributing to a wider team
- Technical Experience
- Microsoft 365 (Outlook, Teams, Share Point, One Drive, Office apps)
- Windows 10/11 and Mac OS support
- Active Directory (user account administration, access management)
- IT Service Management tools (e. g. Easy Vista or similar)
- Basic networking (TCP/IP, connectivity troubleshooting)
- AV and meeting room technologies (Microsoft Teams Rooms, Poly)
- Mobile device support (i Phone, i Pad, smartphones)
- Hardware support, builds, and deployment
- Endpoint management tools (e. g. Ivanti)
- Security tools (e. g. Netskope)
- Exposure to virtual desktop environments
- Familiarity with systems such as Salesforce
- Telephony support inclusive of call recordings and analytical reporting
- Virtual and physical desktop support
Benefits
- 3pm finish on a Friday
- Some home working is available where role and business needs permit – max 2 days per week home working
- 25 to 30 days holiday
- Day off for your birthday
- Purchase extra holidays
- Volunteering days
- Pension and Life Assurance
- Great company culture that offers professional development, training and regular social events
- Our Foundations and Values
At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture.
By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment.
Diversity is one of our core values.
We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success.
The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well-being of our teams.
Who are we?
Infopro Digital is a B2B group specialising in information and technology.
With a presence in 26 countries, the group has over 4,000 employees of 79 nationalities.
Infopro Digital connects professional communities.
Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail.
With our solutions, our customers make informed decisions and companies develop their business and sustainable performance.
Are you a passionate professional looking for new opportunities?
Don’t wait any longer and join Infopro Digital’s community of professionals!
Equal Opportunities
We provide equal opportunities to employees and job applicants and do not discriminate either directly or indirectly, because of any protected characteristic or any other characteristic or activity protected by law.
To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications; we therefore ask you to complete the equal opportunities questions on this form.
This information will be collected anonymously, in confidence and will not be seen by anyone directly involved in the hiring process; it will be stored separately and used only to provide statistics for monitoring purposes.
There is no obligation on you to provide information.
All applicants will be treated the same, whether or not they provide this information.
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StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst (On Site) in Ellesmere Port
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Infopro Digital values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Infopro Digital might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Infopro Digital!
✨Direct Apply to Infopro Digital
Let's not forget to apply directly through the Infopro Digital website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst (On Site) in Ellesmere Port
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Infopro Digital.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Infopro Digital. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Infopro Digital
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
