About the Business
Infopro Digital is a global B2B group with more than 4,000 employees across 26 countries, delivering information, data and technology solutions to professional communities across automotive, risk and insurance, construction, industry and retail. Through its market-leading brands, Infopro Digital helps businesses make informed decisions, improve performance and unlock growth opportunities across their markets.
Haynes Group is a leading automotive content and information business, providing trusted technical data, repair information, and digital solutions to consumers and professional markets. As part of Infopro Digital's Automotive division, the business is focused on delivering innovative products and services that support customers across multiple channels and markets.
What the role involves
As the UK E-commerce Manager, you will play a pivotal role in driving online sales growth and maximising revenue through effective management of our e-commerce (Shopify Plus) platform and online marketplaces (Amazon & Ebay). This position requires an action-oriented, proactive thinker with a strong understanding of online consumer behaviour, digital marketing, marketplace management, and e-commerce tactics. This job is in our Headquarters based in Swindon, Wiltshire. It is anticipated that after a short period of training, the role will move to a hybrid working environment of 3 days office attendance.
Responsibilities & duties
- Develop and execute activity to drive online sales growth and achieve revenue targets across all active D2C channels (web and marketplace).
- Manage and optimise the e-commerce platform to enhance user experience, conversion rates, traffic growth, and retention that supports overall performance.
- Conduct regular analysis of sales data, website traffic, and customer behaviour to identify opportunities for improvement across marketplaces (e.g. Amazon, Ebay) and web properties.
- Collaborate with centralised cross-functional teams including marketing, product, and IT to ensure alignment and support for local e-commerce initiatives.
- Implement digital marketing campaigns to drive traffic to the e-commerce platform, increase brand visibility and sales conversion across multiple on-site and off-site communications channels (social, email, etc.).
- Oversee inventory management, pricing strategies, and product merchandising to maximise sales and profitability.
- Monitor industry trends and competitor activities to identify market opportunities and threats.
- Continuously evaluate and implement new technologies, tools, and best practices to optimise e-commerce operations.
Qualifications and Experience
- Bachelor's degree in Marketing, Business Administration, or related field.
- Master's degree preferred.
- Proven experience in e-commerce management with a track record of delivering sales growth.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Experience in European e-commerce markets is advantageous.
- Excellent understanding of digital marketing channels and tactics, including SEO, SEM, email marketing, and social media.
- Hands-on management experience of Amazon and eBay marketplace platforms.
- Repricer tool experience preferred.
- Proficiency in e-commerce platforms, with Shopify highly preferred (e.g. Shopify, Magento, WooCommerce).
- Proficiency in web analytics tools such as Google Analytics.
- Experience using customer management tools such as Gorgias and Bloomreach.
- Solid understanding of UX/UI principles and best practices for e-commerce websites and customer experience.
- Strong leadership and communication skills with the ability to collaborate effectively across global teams.
- Detail-oriented with a focus on delivering results in a fast-paced environment.
- Experience in retail, consumer-focused, or product-led industries would be advantageous.
Benefits & perks
- Bonus structure based on company and personal performance
- 25 days annual holiday (rising to 30 days)
- Birthday day off
- 2 volunteer days
- Life Assurance (4 x Life Assurance from Day 1 of Employment)
- Group pension scheme
- Employee Assistance Programme
- Cycle to Work, Gym Discounts and more
- Health cash plan
- Hybrid Working
- Enhanced Family-friendly policies
- Employee referral scheme
- Wellbeing tools and resources
- Comprehensive product training and ongoing support from the Manager and the wider Haynes Group team
Company Culture
At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment. Diversity is one of our core values. We are convinced
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Contact Details:
Infopro Digital Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce Manager in Swindon
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Infopro Digital Services Limited are looking for when hiring for a E-Commerce Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Infopro Digital Services Limited for the E-Commerce Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Infopro Digital Services Limited as a E-Commerce Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Infopro Digital Services Limited’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a E-Commerce Manager.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Infopro Digital Services Limited, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Infopro Digital Services Limited's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Infopro Digital Services Limited. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Infopro Digital Services Limited
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Infopro Digital Services Limited uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Infopro Digital Services Limited. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
