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- Tasks: Research current construction projects using various communication sources to generate opportunities for clients.
- Company: Join Infopro Digital, a global B2B group with 4,000 employees across 18 countries.
- Benefits: Enjoy hybrid working, 25-30 days holiday, and a day off for your birthday.
- Why this job: Be part of a vibrant team in a dynamic SME backed by a global business.
- Qualifications: Minimum 2 years in an outbound calling role; GCSE in Maths and English required.
- Other info: Receive continuous training and development with a focus on professional growth.
The predicted salary is between 20000 - 30000 £ per year.
Infopro Digital, the B2B group specialising in information and technology, is currently looking for a Researcher on a permanent contract, to strengthen the team at its Barbour ABI business.
Barbour ABI powers the UK built environment with the best intelligence to help our clients grow. Best known for our construction project leads, our portfolio includes analytics, market research reports and bespoke consultancy. With over 1.7 million projects in our dataset, our products and services are renowned for their accuracy, depth, and efficacy.
Join Barbour ABI and get the best of both worlds
Working at Barbour ABI will provide you with the exciting challenges and autonomy you are looking for within a dynamic and nimble SME, but backed by the growth plans and structure of a global business, Infopro Digital, with 4000+ employees and leading intelligence brands in 20 countries.
About the Role
As a \\\”Researcher\\\” you will be researching current construction projects to a detailed level using the telephone, internet, and other communication sources to generate valuable data insights for our clients. You will receive full training, from our in-house Research Training Manager, this will include 121 training, group workshops, and on the job coaching.
Key Accountabilities:
- Researching current construction projects to a detailed level using the telephone, internet, and other communication sources to generate opportunities for our customers.
- Interacting directly with clients through our internal CRM systems to answer queries on construction information.
- Managing your own workload to ensure project information is current, correct and delivered on time to meet department expectations.
- Achieve KPI measures around project volume and quality of data gathered.
- Consulting with other colleagues within the business
- Building relationships with contacts within the construction industry
Requirements
- Desirable, but not essential, a minimum of 2 years\’ experience in an inbound or outbound calling role, this could be in a contact centre, customer service or similar.
- Effective Communicator
- Active listener
- An excellent telephone manner
- Ability to work towards and achieving KPI\’s.
- Resilience and strong work ethic
- Dedication and commitment to producing consistently high-quality output.
- Collaborator, with a sound understanding of the role you can play in helping the wider team to succeed.
- Diligence
- Excellent organisational and time management skills.
- Proficiency in MS Office, including Word, PowerPoint, and Excel or similar.
- Experience of using CRM systems
- Accountable
Benefits
- Annual Salary: £25,000
- Hybrid working for everyone
- 3pm finish on a Friday
- 25 to 30 days holiday
- Day off for your birthday
- Purchase extra holidays
- Volunteering days
- Pension and Life Assurance
- Great company culture that offers professional development, training and regular social events
Our Foundations and Values:
At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment.
Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well-being of our teams.
Who are we?
Infopro Digital is a B2B group specialising in information and technology. With a presence in 20 countries, the group has 4,000 employees of 79 nationalities. Infopro Digital connects professional communities. Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail. With our solutions, our customers make informed decisions and companies develop their business and sustainable performance. Are you a passionate professional looking for new opportunities? Don\’t wait any longer and join Infopro Digital\’s community of professionals
Equal Opportunities
We provide equal opportunities to employees and job applicants and do not discriminate either directly or indirectly, because of any protected characteristic or any other characteristic or activity protected by law. To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications, we therefore ask you to complete the equal opportunities questions on this form.
This information will be collected anonymously, in confidence and will not be seen by anyone directly involved in the hiring process, it will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same, whether or not they provide this information.
Researcher employer: Infopro Digital Services Limited
Contact Detail:
Infopro Digital Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Researcher
✨Tip Number 1
Familiarise yourself with the construction industry and current trends. Understanding the market will not only help you in your research role but also impress the hiring team at Barbour ABI.
✨Tip Number 2
Practice your outbound calling skills. Since the role requires interacting with customers, being comfortable on the phone and able to engage effectively will set you apart from other candidates.
✨Tip Number 3
Get to know the CRM systems commonly used in the industry. Familiarity with these tools will demonstrate your readiness to manage project information efficiently from day one.
✨Tip Number 4
Showcase your ability to work towards KPIs. Prepare examples of how you've successfully met targets in previous roles, as this aligns perfectly with the expectations for the Researcher position.
We think you need these skills to ace Researcher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in outbound calling roles or research. Emphasise your achievements related to KPIs and any specific projects you've worked on that align with the construction industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for research and the construction sector. Mention how your skills in communication and organisation can contribute to Barbour ABI's goals, and express your enthusiasm for being part of a dynamic team.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Researcher role, such as active listening, resilience, and proficiency in MS Office and CRM systems. Provide examples of how you've successfully used these skills in previous roles.
Showcase Your Team Spirit: Since teamwork is essential for this position, include examples of how you've collaborated with others in past roles. Highlight your understanding of how your contributions can help the wider team succeed at Barbour ABI.
How to prepare for a job interview at Infopro Digital Services Limited
✨Showcase Your Research Skills
As a Researcher, your ability to gather and analyse data is crucial. Be prepared to discuss your previous research experiences, the methods you used, and how you ensured the accuracy of your findings. Highlight any specific tools or techniques you've employed in past roles.
✨Demonstrate Your Communication Abilities
Since the role involves interacting with customers and colleagues, it's important to showcase your communication skills. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've effectively communicated complex information in the past.
✨Familiarise Yourself with CRM Systems
Understanding how to use CRM systems is essential for this position. If you have experience with specific platforms, mention them during the interview. If not, do some research on common CRM functionalities and be ready to discuss how you would adapt to using new software.
✨Emphasise Your Team Player Attitude
Barbour ABI values collaboration, so be sure to highlight your ability to work well within a team. Share examples of how you've contributed to team success in previous roles and how you plan to support your colleagues in achieving shared goals.
