At a Glance
- Tasks: Manage client accounts, ensuring excellent service and identifying growth opportunities.
- Company: Join Infopro Digital, a global B2B group with a focus on information and technology.
- Benefits: Enjoy hybrid working, early Friday finishes, generous holiday, and a vibrant company culture.
- Other info: This role is based in Ellesmere Port and requires an EU work permit.
- Why this job: Be part of a dynamic team that values diversity and offers professional development.
- Qualifications: Experience in account management and strong customer service skills are essential.
The predicted salary is between 26500 - 40000 £ per year.
Infopro Digital, the B2B group specialising in information and technology, is currently looking for a Client Services Account Manager on a permanent contract to strengthen the team at its Barbour ABI business, in Ellesmere Port, near Chester.
Barbour ABI powers the UK built environment with the best intelligence to help our clients grow. With over 1.7 million projects in our dataset, our products and services are renowned for their accuracy, depth, and efficacy. Best known for our construction project leads, our portfolio includes analytics, market research reports and bespoke consultancy.
Join Barbour ABI and get the best of both worlds
Working at Barbour ABI will provide you with the exciting challenges and autonomy you are looking for within a dynamic and nimble SME, but backed by the growth plans and structure of a global business, Infopro Digital, with 4000+ employees and leading intelligence brands in 20 countries.
This role is responsible for a set of client accounts within a defined territory. This responsibility extends from onboarding new clients through to managing a 360-degree client service schedule, aswell as looking for growth opportunities across Barbour ABI’s portfolio of products. The ultimate objective of managing these accounts is to secure the renewal of services for the client.
Key Accountabilities:
- Provide an unrivalled account management service to your allocated set of clients.
- Understand your clients and match their needs to the Barbour ABI product portfolio.
- Achieve monthly revenue targets on account renewals.
- Proactively seek growth opportunities within your portfolio of accounts.
- Achieve relevant KPI’s
- Effectively manage regular client contact levels to ensure you are serving your accounts effectively.
- Conduct regular meetings with clients on Teams to conduct account reviews, achieve renewals and sell additional products.
- Ensure client requests, requirements, queries and training requirements are met, in a timely manner and always to an excellent standard.
- Provide feedback from clients to the business, so we can continually improve our offering.
- Accurately log your client interactions on the CRM system.
- Understand and communicate regular product updates to your clients.
- Experience in a similar Client Services / Account Management role
- Excellent customer service skills and the ability to build strong and long lasting relationships with clients
- Determined to exceed sales targets and objectives
- Good objection handler
- Self-motivated and determined
- Excellent attention to detail
- Excellent administrative skills
- Strong planning, organisation and time management skills
- Capable of working under pressure to tight deadlines
- Competitive Salary
- Generous commission scheme
- Hybrid working for everyone
- 3pm finish on a Friday
- 25 to 30 days holiday
- Day off for your birthday
- Enhanced maternity leave up to 26 weeks full pay
- Dependant leave up to 5 days full pay per year
- We’re proud to support employee wellbeing with a dedicated menopause policy and a culture of open, inclusive support.
- Purchase extra holidays
- Volunteering days
- Pension and Life Assurance
- Great company culture that offers professional development, training and regular social events
Our Foundations and Values:
At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment.
Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well-being of our teams.
Who are we?
Infopro Digital is a B2B group specialising in information and technology. With a presence in 20 countries, the group has 4,000 employees of 79 nationalities. Infopro Digital connects professional communities. Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail. With our solutions, our customers make informed decisions and companies develop their business and sustainable performance. Are you a passionate professional looking for new opportunities? Don't wait any longer and join Infopro Digital's community of professionals!
Equal Opportunities
We provide equal opportunities to employees and job applicants and do not discriminate either directly or indirectly, because of any protected characteristic or any other characteristic or activity protected by law. To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications, we therefore ask you to complete the equal opportunities questions on this form.
This information will be collected anonymously, in confidence and will not be seen by anyone directly involved in the hiring process, it will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same, whether or not they provide this information.
#INDPREM
Client Services Account Manager in Ellesmere Port employer: Infopro Digital Services Limited
Barbour ABI, part of Infopro Digital, offers an exceptional work environment in Ellesmere Port, where you can thrive in a dynamic SME backed by a global leader. With a strong focus on professional development, hybrid working options, and a vibrant company culture, employees enjoy a supportive atmosphere that fosters growth and collaboration. Join us to be part of a diverse team dedicated to making a significant impact in the built environment sector.
Contact Details:
Infopro Digital Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Account Manager in Ellesmere Port
✨Tip Number 1
Familiarise yourself with Barbour ABI's product portfolio. Understanding their construction project leads and analytics will help you tailor your conversations with potential clients, showcasing how these products can meet their specific needs.
✨Tip Number 2
Network within the construction and built environment sectors. Attend industry events or join relevant online forums to connect with professionals who may be interested in Barbour ABI's services, giving you a head start in identifying potential clients.
✨Tip Number 3
Brush up on your Salesforce skills. Since you'll be logging client interactions on this platform, being proficient will not only streamline your workflow but also demonstrate your commitment to effective account management.
✨Tip Number 4
Prepare for client meetings by developing a strategy for account reviews. Think about how you can proactively address client needs and suggest additional products that could enhance their experience with Barbour ABI.
We think you need these skills to ace Client Services Account Manager in Ellesmere Port
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in client services or account management. Use specific examples that demonstrate your ability to build strong relationships and exceed sales targets.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role at Barbour ABI. Mention how your skills align with their values, such as customer focus and collaboration, and provide examples of how you've successfully managed client accounts in the past.
Showcase Your Achievements:When detailing your previous roles, focus on quantifiable achievements. For instance, mention any revenue targets you exceeded or successful projects you led that resulted in client satisfaction and retention.
Research the Company:Familiarise yourself with Barbour ABI and Infopro Digital. Understand their products and services, and be prepared to discuss how you can contribute to their goals during the application process.
How to prepare for a job interview at Infopro Digital Services Limited
✨Know the Company Inside Out
Before your interview, make sure to research Barbour ABI and Infopro Digital thoroughly. Understand their products, services, and the markets they operate in. This knowledge will help you tailor your answers and show your genuine interest in the role.
✨Demonstrate Your Client Management Skills
Be prepared to discuss your previous experience in client services or account management. Highlight specific examples where you've successfully built relationships, handled objections, and achieved sales targets. This will showcase your ability to excel in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various client situations. Think of scenarios where you had to manage difficult clients or upsell products. Practising your responses will help you articulate your thought process clearly during the interview.
✨Showcase Your Attention to Detail
Since the role requires accurate logging of client interactions and understanding product updates, be ready to provide examples of how you've demonstrated attention to detail in your previous roles. This could include managing client records or ensuring timely responses to queries.
