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- Tasks: Lead workshops to discover requirements and design Dynamics 365 solutions.
- Company: Join a forward-thinking company in Newcastle with a hybrid work model.
- Benefits: Flexible working, competitive pay, and opportunities for professional growth.
- Other info: Exciting role with a chance to shape the future of CRM solutions.
- Why this job: Make a real difference by optimising customer service operations with innovative tech.
- Qualifications: Strong functional expertise in Dynamics 365 and excellent customer interaction skills.
The predicted salary is between 50000 - 60000 £ per year.
As a Dynamics 365 Functional Consultant, you will work closely with customers to understand their service operations and translate requirements into well-configured Dynamics 365 Customer Service solutions. The role requires strong functional expertise, excellent customer interaction skills, and hands-on capability to build configurations and Proof of Concepts.
Your responsibilities:
- Lead requirements discovery workshops and translate business needs into functional designs
- Analyse current CRM processes, pain points, and operating model.
D365 Functional Consultant - Newcastle, UK employer: Infoplus Technologies UK
Contact Detail:
Infoplus Technologies UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 Functional Consultant - Newcastle, UK
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Dynamics 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your previous work with CRM solutions. This will help you stand out during interviews and demonstrate your hands-on capability.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your customer interaction skills. The better you communicate your expertise, the more likely you are to impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace D365 Functional Consultant - Newcastle, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Dynamics 365 and any relevant customer service projects. We want to see how your skills match the role, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the D365 Functional Consultant role. Share specific examples of how you've tackled similar challenges in the past.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your ability to communicate clearly and effectively. We love candidates who can convey complex ideas simply!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Infoplus Technologies UK
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365, especially the Customer Service module. Be ready to discuss specific configurations and how they can solve common pain points for businesses.
✨Showcase Your Customer Interaction Skills
Prepare examples from your past experiences where you've successfully interacted with customers. Highlight how you gathered requirements and translated them into functional designs, as this will be key in demonstrating your fit for the role.
✨Prepare for Requirements Discovery Workshops
Think about how you would lead a requirements discovery workshop. Have a clear structure in mind and be ready to discuss techniques you would use to engage stakeholders and extract valuable insights.
✨Bring Proof of Concepts to Life
If possible, prepare a mini Proof of Concept that showcases your hands-on capability. This could be a simple configuration or a mock-up that illustrates how you would approach a typical customer service scenario using Dynamics 365.