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- Tasks: Lead operational teams to ensure service reliability and performance across multiple platforms.
- Company: Dynamic tech company focused on innovation and collaboration.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a fast-paced environment with excellent career advancement opportunities.
- Why this job: Be the driving force behind service excellence and make a real impact in tech operations.
- Qualifications: Experience in SRE or Ops management with strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
This role leads multiple BAU operational teams across application, infrastructure, cloud, integration, data, and platform services, ensuring services meet agreed SLA/SLOs, operational standards, and regulatory expectations. The role acts as the single point of accountability for operations, while working closely with Delivery, Product, Architecture, Security, and Vendors to enable smooth transitions, controlled change, and continuous service improvement. The SRE / Operations Manager is accountable for the end-to-end stability, availability, and performance of all services.
Key Responsibilities
- Own end-to-end BAU operations across multiple service areas (L1/L2/L3 as applicable).
- Be accountable for availability, reliability, performance, and recoverability of all in-scope services.
- Act as the final escalation point for Major Incidents, service risks, and operational failures.
- Service Reliability & Operations (SRE Focus)
- Define, own, and govern SLO, service health metrics.
- Ensure proactive monitoring, alerting, and observability across the estate.
- Lead blameless post-incident reviews, root cause analysis, and preventative actions.
- Lead and manage multiple BAU teams, potentially covering: Application Support, Infrastructure & Cloud Operations, Integration & Data Operations, Environment & Release Support, Platform / Database / Middleware Support.
- Set clear roles, responsibilities, and ownership boundaries across teams.
- Build a high-performing, accountable ops culture with clear KPIs.
- Manage on-call, rota, and support coverage models.
- Own major incident management, stakeholder communication, and service recovery.
- Ensure effective problem management with trend analysis and long-term fixes.
- Govern change and release processes to minimise operational risk.
- Ensure smooth service transitions from delivery into BAU.
- Ensure services operate in line with ITIL, SRE, security, and regulatory controls.
- Own operational risk registers, audits, and compliance actions.
- Represent Operations in service reviews, governance forums, and audits.
- Manage third-party and vendor operational performance.
- Primary ops interface for: Product Owners, Delivery Managers, Architecture & Security, Business and Senior Leadership.
- Provide clear, data-driven service reporting (availability, incidents, risks, improvements).
- Influence roadmaps to ensure operability by design.
Key Skills & Experience
- Essential
- Strong experience leading SRE, Ops, or Service Management teams in complex environments.
- Proven accountability for 24x7 BAU services at scale.
- Deep understanding of: Incident & problem management, Monitoring & observability, Change & release control.
- Experience working across cloud, applications, data, and integrations.
- Strong stakeholder and escalation management skills.
- Background in Site Reliability Engineering or DevOps-led operations.
- Knowledge of ITIL, SRE principles, Azure/AWS, CI/CD, Infrastructure as Code.
- Vendor and managed service leadership experience.
SRE Manager /Ops Manager in Wokingham employer: Infoplus Technologies UK Ltd
Contact Detail:
Infoplus Technologies UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SRE Manager /Ops Manager in Wokingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to SRE and Ops management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your skills through real-world examples. Be ready to discuss specific incidents you've managed, how you ensured service reliability, and any improvements you've implemented. This will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace SRE Manager /Ops Manager in Wokingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the SRE Manager/Ops Manager role. Highlight your experience in leading operational teams and managing BAU services, as well as any relevant skills in incident management and cloud operations.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've improved service reliability or led successful teams in the past. Make it personal and engaging!
Showcase Your Skills: In your application, don’t just list your skills—show us how you’ve applied them. Whether it's through monitoring and observability or stakeholder management, give us real-life examples that demonstrate your expertise.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Infoplus Technologies UK Ltd
✨Know Your Stuff
Make sure you brush up on your SRE and Ops knowledge. Understand the key responsibilities of the role, especially around service reliability, incident management, and cloud operations. Be ready to discuss your experience with monitoring, observability, and how you've handled major incidents in the past.
✨Showcase Leadership Skills
As a manager, you'll need to demonstrate your ability to lead teams effectively. Prepare examples of how you've built high-performing teams, set clear roles, and managed on-call rotations. Highlight any experience you have in fostering an accountable ops culture and driving continuous service improvement.
✨Be Data-Driven
Since the role involves providing clear, data-driven service reporting, come prepared with metrics or KPIs from your previous roles. Discuss how you've used data to influence decision-making and improve service delivery. This will show that you understand the importance of metrics in managing operations.
✨Engage with Stakeholders
You'll be the primary ops interface for various stakeholders, so it's crucial to demonstrate your communication skills. Prepare to talk about how you've managed stakeholder expectations, communicated during major incidents, and influenced roadmaps. Show that you can build strong relationships across teams and with senior leadership.