At a Glance
- Tasks: Lead and innovate on the ServiceNow platform while mentoring a dynamic team.
- Company: Join a forward-thinking company in Wokingham with a focus on tech excellence.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous learning and development.
- Why this job: Make a real impact by driving cutting-edge solutions and improving service delivery.
- Qualifications: 5+ years in ServiceNow with strong technical and leadership skills.
The predicted salary is between 63000 - 77000 £ per year.
The ServiceNow Technical Lead is responsible for designing, developing, and implementing solutions on the ServiceNow platform while leading a team of developers and ensuring alignment with business requirements and best practices. This role combines technical expertise, leadership, and strategic thinking.
Responsibilities:
- Lead the technical delivery and continuous improvement of the ServiceNow Platform, ensuring alignment with industry best practices and organizational goals.
- Oversee the configuration and administration of the ServiceNow platform, ensuring it meets the needs of the organization and supports effective service delivery.
- Provide technical guidance and mentorship to team members, fostering a culture of knowledge sharing and continuous learning.
- Review business processes to leverage ServiceNow platform capabilities for improvement.
- Collaborate with cross-functional teams to define and document ITSM policies, procedures, and workflows.
- Drive the technical implementation of new ServiceNow AI offerings, e.g., Now Assist, Agentic workflows, and AI Control Tower.
Skill & Experience:
- At least 5+ years of experience with workflows in key areas of the ServiceNow platform (e.g., ITSM, ITAM, ITOM, IRM) and a solid understanding of their configuration and administration.
- ServiceNow Application Developer certification is a plus.
- Proven ability to develop and configure scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment.
- Familiarity with advanced ServiceNow features such as Flow Designer, Virtual Agent, and Predictive Intelligence.
- Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow.
- Strong knowledge of ITIL framework and best practices, with relevant certifications (e.g., ITIL v4, ITIL Expert) preferred.
- Strong experience working with contractors, vendors, and suppliers.
- Excellent analytical and problem-solving skills, with a strong attention to detail.
- Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
- Experience with agile methodologies and managing large-scale ServiceNow implementations.
SERVICENOW TECH LEAD in Wokingham employer: Infoplus Technologies UK Ltd
Infoplus Technologies UK Ltd is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, the company provides ample opportunities for professional development in the rapidly evolving field of data analytics. Located in the UK, employees benefit from a supportive environment that values their contributions and encourages a healthy work-life balance.
Contact Details:
Infoplus Technologies UK Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land SERVICENOW TECH LEAD in Wokingham
✨Get Involved in Tech Meetups
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When you spot an opening at Infoplus Technologies UK Ltd that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace SERVICENOW TECH LEAD in Wokingham
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Infoplus Technologies UK Ltd, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Infoplus Technologies UK Ltd can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Infoplus Technologies UK Ltd will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Infoplus Technologies UK Ltd
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Infoplus Technologies UK Ltd. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Infoplus Technologies UK Ltd.
