At a Glance
- Tasks: Support users with IT issues, ensuring smooth operations and exceptional service.
- Company: Join a dynamic team in a leading tech environment.
- Benefits: Competitive pay, hands-on experience, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and innovation.
- Why this job: Make a real difference by solving problems and enhancing user experiences.
- Qualifications: Experience in IT support or customer service; strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Location: Wokingham, UK
Onsite 5 days
Inside IR35
The Role
Ensure a positive support experience for customers; develop a good relationship and trust with company corporate users by exhibiting a professional attitude and a welcoming approach to understanding customers' problems.
Ensure immediate and total restoration of services for all systems and services by promptly responding to users' requests (including remote users) when they have an IT related problem - proactively recognize the problem and implement needed solutions.
Provide solutions to software, hardware, and system problems by researching problems and questions, diagnosing, troubleshooting, and applying available information and resources.
Troubleshoot remote users' issues by applying remote monitoring and management software.
Solve problems that do not have documentation by walking customers through established processes for solving problems over the phone or/and in person and utilize critical reasoning in solving the problem.
Remain in touch with a customer until their issues are totally resolved or/and request is completed.
Ensure targets are achieved in accordance with tight key performance indicators by identifying and escalating issues that need immediate attention.
Carry out root cause analysis and create new resolutions to problems that occur frequently.
Identify and correct a problem by performing diagnostic reviews and developing error reports as requested.
Work with technical teams and end users to execute and maintain systems that apply industry best practices in achieving business objectives, while ensuring the integrity and security of the data, network, and system.
Offer outstanding customer support and excellent communication in accordance with all Service Desk procedures and policies by identifying and working with all remote users, corporate network users, as well as with other Service Areas.
Perform administrative duties, including scheduling of equipment or laptop loaners, or any other services/items for company users; organize shipment to remote sites if required.
Carry out proper tracking of service requests and ensure resolutions to problems are documented in the ticketing system.
Qualifications
- Work experience in an IT environment supporting desktops, laptops, peripherals, and printers, or possession of Associate's degree or/and continuing education program.
- Work experience in a service/help desk setting.
- Strong ability to work under pressure and deliver top performance.
- Strong listening skills to fully understand what an end user's needs and/or requests are.
- Exceptional ability to work optimally in a fast-paced environment.
- Proven experience as a concierge or in a related customer service role.
- Knowledge of End User devices (Laptop, Desktop, Printer, Peripherals etc).
- Excellent communication and interpersonal skills.
- Proficiency in English; Device roll out related experience is a plus.
- Good multitasking and organizational abilities.
- Proficient in Microsoft Office Suite and handling office equipment.
- High school diploma; degree in hotel management or relevant field is preferred.
Desirable skills: Client Facing and needs good communication and should have capabilities to work with different stakeholders smoothly.
Euc Rollout Engineers - Sc Cleared Or Sc Eligible in Wokingham employer: Infoplus Technologies UK Ltd
At our Wokingham location, we pride ourselves on fostering a dynamic work culture that prioritises employee growth and development. As an EUC Rollout Engineer, you will benefit from comprehensive training, a supportive team environment, and the opportunity to engage with cutting-edge technology while delivering exceptional service to our corporate users. We are committed to ensuring a rewarding experience for our employees, making us an excellent employer in the IT sector.
Contact Detail:
Infoplus Technologies UK Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Euc Rollout Engineers - Sc Cleared Or Sc Eligible in Wokingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who have experience with EUC rollouts. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and technical troubleshooting. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled IT issues in the past, especially in high-pressure situations. This will demonstrate your ability to handle the demands of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Euc Rollout Engineers - Sc Cleared Or Sc Eligible in Wokingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of EUC Rollout Engineer. Highlight your experience in IT support, especially with desktops and laptops, and any relevant customer service roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've provided exceptional customer service or solved IT problems in the past. Let us know why you want to join StudySmarter!
Show Off Your Communication Skills:Since this role involves a lot of interaction with users, make sure your application reflects your strong communication skills. Whether it's through your writing style or the way you present your experiences, we want to see that you can connect with people effectively.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Infoplus Technologies UK Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of end-user devices like laptops, desktops, and printers. Be ready to discuss your experience troubleshooting these devices, as well as any specific software or hardware issues you've resolved in the past.
✨Show Off Your Customer Service Skills
Since this role is all about providing exceptional support, think of examples where you've gone above and beyond for a customer. Prepare to share stories that highlight your listening skills and ability to resolve issues effectively.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle common IT problems or customer service challenges, demonstrating your critical reasoning and problem-solving abilities.
✨Demonstrate Your Team Spirit
This role involves working closely with technical teams and corporate users. Be prepared to discuss how you've collaborated with others in the past and how you can contribute to a positive team environment while achieving key performance indicators.
