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- Tasks: Provide tech support, troubleshoot issues, and manage IT infrastructure for users.
- Company: Join a dynamic team ensuring smooth operations of computer systems in a fast-paced environment.
- Benefits: Gain hands-on experience, develop technical skills, and enjoy a collaborative work culture.
- Why this job: Perfect for tech enthusiasts wanting to make an impact while learning and growing.
- Qualifications: Must have UK driving license, SC clearance, and experience with Windows 10 troubleshooting.
- Other info: This is a 100% onsite role in Leiston; readiness for out-of-hours work is essential.
The predicted salary is between 36000 - 60000 £ per year.
Job Purpose and primary objectives: Techbar IT Engineer plays a crucial role in ensuring smooth operation of organisation computer systems by providing technical assistance and support to end-users.
The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet the operation and project need.
Key responsibilities (please specify if the position is an individual one or part of a team): Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN’s, Printers and mobile phones.
Managing incident queues
Handling calls with Customers, VIP user management
Vendor management
Responding in a timely fashion to reactive or proactive incidents
Recording and documenting incident tickets
Monitoring Phones, emails, Microsoft Team chat for any incoming incidents
Management of Win-10 devices (MMD – Microsoft Managed Devices)
Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system.
Antivirus Management (Defender/McAfee)
Device movement from one desk to another as per requirement/project requirement.
Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collection
Help creating any technical project documentation, reporting and manuals
Building & deploying workstations (Laptops/Desktops) with the standard approved image
Providing Tech-Bar support for users queries/technical resolution.
Hardware Asset and CDM Management
IT Desk Moves, patching, training/meeting room setup, loan laptop management & setup.
Managing the IT kit retirement and moving the device to disposal area.
Printers – providing primary support including replacing consumables.
Active Directory group management, account unlocks and password resets.
Candidate should have UK Full Driving License as the associate is required to travel within multiple customer site in/near Leiston location to support users as per requirement (approx. within 25 miles range) and should have car. Major travel will be within the site only to travel from one building to another.
Other responsibilities – Budgets, targets, equipment etc (please specify): Candidate should have full UK driving license and ready to travel
Experience to troubleshoot issues on Windows 10 Operating systems.
Knowledge in Installing configuring Starlink satellite network devices
Experience in configuring iPhone/iPad
Creating or deleting ID’s for Joiner/Leaver/Mover on Azure portal
Knowledge in new Microsoft Team creation in Teams admin portal
L1 Support knowledge of Application & SharePoint
L1 support troubleshoot office Apps.
Should have effective communications skills
Ability to multitask and time management skills
Should have Customer Service experience
Proven strong written and verbal communication and interpersonal skills.
Self-motivated and willingness to learn
Proven ability to work well with technical and non-technical staff across numerous areas.
Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution
Excellent problem solving and Root Cause Analysis skills
Proficiency in understanding, analysing and defining corrective actions any tickets raised by users
Understanding of virtualization and environments ability to understand Intune administration
Knowledge on supporting conference room devices
Knowledge on managing cloud printing
Managing asset inventory.
Desktop support expérience on Microsoft Managed desktop environnent
ITIL certifications or process knowledge
Special working conditions (travel, on call etc): This is 100% onsite role (candidate should ready to work from office location at Leiston every day)
Candidate should be SC Cleared (Mandatory)
Should be ready to work in out of hours (based on Oncall requirement)
Techbar Support Engineer (Valid Security clearance) employer: Infoplus Technologies UK Ltd
Contact Detail:
Infoplus Technologies UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Techbar Support Engineer (Valid Security clearance)
✨Tip Number 1
Familiarize yourself with the specific technical skills mentioned in the job description, such as troubleshooting Windows 10 and managing Active Directory. Having hands-on experience or relevant certifications can significantly boost your confidence during the interview.
✨Tip Number 2
Since this role requires effective communication skills, practice explaining technical concepts in simple terms. This will help you demonstrate your ability to interact with both technical and non-technical staff during the interview.
✨Tip Number 3
Prepare for scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved technical issues or managed customer inquiries.
✨Tip Number 4
Since the position requires travel within a certain range, ensure you have a valid UK driving license and be ready to discuss your availability for on-site support. Highlight any previous experience you have with similar travel requirements.
We think you need these skills to ace Techbar Support Engineer (Valid Security clearance)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Techbar Support Engineer position. Understand the key responsibilities and required skills, especially those related to troubleshooting Windows 10 and customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, particularly with Windows 10, network troubleshooting, and customer service. Include specific examples of past roles where you successfully resolved technical issues.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your technical skills and experience in managing incidents and providing support. Mention your ability to communicate effectively with both technical and non-technical staff, as well as your willingness to learn.
Highlight Relevant Certifications: If you have any ITIL certifications or relevant training, make sure to mention them in your application. This will demonstrate your commitment to best practices in IT service management.
How to prepare for a job interview at Infoplus Technologies UK Ltd
✨Show Your Technical Skills
Be prepared to discuss your experience with troubleshooting Windows 10 and other IT systems. Highlight specific examples where you successfully resolved technical issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Communicate Clearly
Effective communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to assist non-technical users. Be ready to showcase your interpersonal skills during the interview.
✨Demonstrate Customer Service Experience
Since the role involves direct interaction with users, share examples of how you've provided excellent customer service in previous positions. This could include handling difficult situations or going above and beyond to assist a user.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you had to troubleshoot an issue under pressure and be ready to walk the interviewer through your thought process.
