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- Tasks: Maintain and optimise the ServiceNow platform while collaborating with cross-functional teams.
- Company: Join a forward-thinking tech company focused on innovation and teamwork.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing service management processes with cutting-edge technology.
- Qualifications: Experience in ServiceNow administration and development, plus strong problem-solving skills.
- Other info: Dynamic role with excellent career advancement potential in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Mandatory Skills: ServiceNow - SaaS
Role Description: A ServiceNow Platform Administrator is responsible for maintaining, configuring, and optimising the ServiceNow platform to ensure smooth operations and alignment with organisational needs. This role involves technical expertise, process improvement, and collaboration with cross-functional teams.
Preferred Requirements:
- ServiceNow System Administrator Certification
- ServiceNow Implementation Specialist Certification
- Experience working with ServiceNow domains
- SC cleared or eligibility to get it
Primary Responsibilities include:
- Monitor platform health and performance; apply patches and upgrades.
- Troubleshoot and resolve platform-related issues, escalating to ServiceNow support when necessary.
- Ensure compliance with organisational standards and security policies.
- Configure ServiceNow modules (Incident, Problem, Change, Service Catalog).
- Develop workflows, forms, and scripts to automate processes.
- Manage notifications, UI pages, and dashboards.
- Create and manage user roles, groups, and ACLs.
- Maintain CMDB health and data integrity.
- Implement ITIL best practices for service management.
- Analyse current processes and propose automation opportunities.
- Support agile development and iterative enhancements.
- Maintain technical documentation and knowledge base.
- Provide training and guidance to end-users and stakeholders.
Additional Skills:
- Strong knowledge of ServiceNow Core and Platform modules.
- Proficiency in HTML, CSS, JavaScript, and scripting for ServiceNow customisation.
- Experience with Agile/SCRUM project management methodologies.
- Experience with workflow design, integrations, and performance tuning.
- Certifications such as ServiceNow System Administrator and ITIL Foundation are highly desirable.
- At least 4 to 5 years of hands-on ServiceNow administration and development experience.
- Exposure to incident/problem/change management and service catalog development.
- Background in troubleshooting and optimising workflows and scripts.
- Gather requirements, design, develop, and maintain application integration with any third-party applications.
- Provides external client-facing consulting services within a technology-focused practice.
- Design, develop, and maintain custom code for all ServiceNow modules.
- Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change).
- Hands-on experience on modules like ITSM, ITOM, TPRM, Service Portal and Scoped applications.
- Strong process management & project management skills.
ServiceNow Developer employer: Infoplus Technologies UK Ltd
Contact Detail:
Infoplus Technologies UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Developer
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can land you that ServiceNow Developer role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your ServiceNow projects and any custom scripts you've developed. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for those interviews! Brush up on common ServiceNow scenarios and be ready to discuss how you've tackled challenges in past roles. We want you to shine and show them why you're the best fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for talented ServiceNow Developers like you. Plus, it’s a great way to get noticed by our hiring team directly.
We think you need these skills to ace ServiceNow Developer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Developer role. Highlight your experience with ServiceNow, especially any certifications or hands-on work you've done. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the ServiceNow platform and how your background makes you a great fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Technical Skills: Don’t forget to highlight your technical expertise in HTML, CSS, JavaScript, and any other relevant skills. We’re looking for someone who can hit the ground running, so make sure we know what you bring to the table!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Infoplus Technologies UK Ltd
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Understand the core modules like ITSM, ITOM, and how to configure them. Be ready to discuss your hands-on experience with troubleshooting and optimising workflows, as well as any custom code you've developed.
✨Show Off Your Certifications
If you've got certifications like ServiceNow System Administrator or ITIL Foundation, flaunt them! These credentials can set you apart from other candidates. Be prepared to explain how these certifications have helped you in your previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about past experiences where you had to troubleshoot issues or implement process improvements. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Demonstrate Collaboration Skills
Since this role involves working with cross-functional teams, be ready to talk about your collaboration experiences. Share examples of how you've worked with different departments to achieve common goals, especially in an Agile/SCRUM environment.
