At a Glance
- Tasks: Lead workshops, configure Dynamics 365, and design functional Proofs of Concept.
- Company: Join a dynamic team in Newcastle with a focus on customer service solutions.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Collaborative environment with potential for career advancement.
- Why this job: Make a real impact by transforming customer service operations with innovative tech.
- Qualifications: Experience with Dynamics 365 and strong communication skills are essential.
The predicted salary is between 50000 - 60000 € per year.
As a Dynamics 365 Functional Consultant, you will work closely with customers to understand their service operations and translate requirements into well-configured Dynamics 365 Customer Service solutions. The role requires strong functional expertise, excellent customer interaction skills, and hands-on capability to build configurations and Proof of Concepts.
Your responsibilities:
- Lead requirements discovery workshops and translate business needs into functional designs
- Analyse current CRM processes, pain points, and operating model
- Configure Dynamics 365 Customer Service including case management, SLAs, queues, and routing
- Design and build functional Proof of Concepts to validate requirements and solution fit
- Work closely with solution architects and developers to ensure aligned delivery
- Configure Power Platform components including Power Apps and Power Automate
- Support UAT, defect triage, and user enablement activities
- Produce functional documentation including process flows and configuration guides
- Act as a trusted functional advisor to customer stakeholders throughout delivery
Your Profile
Essential skills/knowledge/experience:
- Strong hands-on experience with Dynamics 365 Customer Service
- Proven ability to configure case lifecycle, SLAs, queues, knowledge management, and reporting
- Experience building functional POCs and demos
- Solid understanding of customer service processes and contact centre operations
- Hands-on experience with Power Apps and Power Automate
- Strong communication skills with confidence in customer-facing roles
- Experience working in structured delivery environments
Desirable skills/knowledge/experience:
- Exposure to Omnichannel for Customer Service or digital engagement channels
- Experience supporting enterprise or public-sector-scale implementations
D365 Functional Consultant - Newcastle, UK in Newcastle upon Tyne employer: Infoplus Technologies UK Ltd
As a D365 Functional Consultant in Newcastle, you will join a dynamic team that values innovation and collaboration, offering a hybrid work model that promotes work-life balance. The company fosters a supportive culture with ample opportunities for professional development, ensuring you can grow your skills while making a meaningful impact on customer service solutions. With a focus on employee well-being and a commitment to excellence, this role provides a rewarding environment for those looking to advance their careers in a thriving city.
Contact Detail:
Infoplus Technologies UK Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land D365 Functional Consultant - Newcastle, UK in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend local meetups. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Dynamics 365. We recommend doing mock interviews with friends or using online platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills through a portfolio of POCs or configurations you've worked on. This is a great way to demonstrate your hands-on experience and problem-solving abilities to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are proactive about their job search.
We think you need these skills to ace D365 Functional Consultant - Newcastle, UK in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the D365 Functional Consultant role. Highlight your experience with Dynamics 365 Customer Service and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Showcase Your Skills:In your application, don’t just list your skills—show us how you’ve used them! Give examples of how you've configured case management or built functional POCs. This helps us see your hands-on capability in action.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Infoplus Technologies UK Ltd
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 Customer Service. Be ready to discuss specific configurations you've worked on, like case management and SLAs. This will show that you have the hands-on experience they’re looking for.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve real-world problems. Think about past projects where you led requirements discovery workshops or configured solutions. Practising these scenarios will help you articulate your thought process clearly.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your communication skills. You might want to share examples of how you've successfully engaged with stakeholders or resolved conflicts in previous roles.
✨Bring Your POCs to Life
If you’ve built any functional Proof of Concepts, be ready to discuss them in detail. Explain the challenges you faced, how you overcame them, and the impact your solutions had. This will highlight your practical skills and problem-solving abilities.
