Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Design and optimise ServiceNow ITOM Event Management solutions while leading technical implementations.
- Company: Join a forward-thinking tech company focused on innovation and collaboration.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be a key player in shaping cutting-edge IT solutions that drive real business impact.
- Qualifications: Experience with ServiceNow, strong integration skills, and a knack for problem-solving.
- Other info: Dynamic team environment with ample opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Mandatory Skills: ServiceNow - SaaS
Responsible for designing, implementing, and optimizing ServiceNow ITOM Event Management solutions using best practices. Captures business needs, develops architecture, integrates with monitoring systems, and acts as a technical SME and thought leader.
Key Responsibilities
- Lead the architecture, configuration, and deployment of ServiceNow Event Management, integrating with tools like SolarWinds, Splunk, AppDynamics using SNMP traps, REST/SOAP APIs, webhooks, and MID Server.
- Develop event rules, alert correlation, deduplication, suppression, and maintain operational intelligence signals.
- Design and tune service health dashboards including alert console, service health, and impact maps.
- Ensure CMDB and CSDM model integrity; manage Discovery scheduling and assess potential network impact.
- Provide technical leadership during complex, multi-tier, multi-tenant implementations focusing on system integration, governance, and platform best practices.
- Translate functional and technical requirements into implementation work packages; create architectural diagrams, technical specs, system docs, and manuals.
- Troubleshoot production/test issues, perform root cause analysis, and implement resolution strategies.
- Collaborate with stakeholders - executives, business units, SMEs - to conduct solution assessments, process analysis, and roadmap planning.
- Provide post-implementation support and proactively optimize event management processes.
Essential Skills & Experience
- Strong experience in implementing ServiceNow solutions; specifically in ITOM/Event Management architecture.
- Proficient in designing event rules, alert correlation, deduplication, and suppression.
- Skilled in integration via SNMP traps, REST/SOAP, MID Server, webhooks.
- Strong JavaScript/Glide API experience for custom logic and alert action adjustments.
- Expertise in CMDB and CSDM, including horizontal and cloud-based Discovery on AWS, Azure, GCP.
- Knowledge of service mapping, ability to create and debug patterns for application services.
- Sound understanding of ITIL/ITSM processes, including incident, problem, and change management.
- Experience with high-availability, multi-tier architectures.
Preferred
- ServiceNow Certified Implementation Specialist - Event Management (CIS-EM) is preferred.
- Additional ServiceNow certifications (CSA, CAD, CIS-ITOM) are advantageous.
Typical Deliverables
- Architectural blueprints for ITOM Event Management solutions.
- Technical specifications, integration design, and configuration documents.
- Operational dashboards (Event Console, Service Health, Impact Maps).
- Integration modules (SNMP, REST/SOAP, MID Server).
- Implemented alert correlation rules and suppression strategies.
- CMDB models aligned with CSDM, knowledge of ACC.
- Post-launch support and performance optimization reports.
ServiceNow Architect in London employer: Infoplus Technologies UK Ltd
Contact Detail:
Infoplus Technologies UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Architect in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who’s already in the ServiceNow space. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your ServiceNow projects, especially those involving ITOM Event Management. This can be a game-changer during interviews, as it gives potential employers a tangible look at what you can do.
✨Tip Number 3
Prepare for the technical interview by brushing up on your JavaScript and Glide API knowledge. Be ready to discuss how you've tackled complex integrations and optimised event management processes in past roles. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for?
We think you need these skills to ace ServiceNow Architect in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Architect role. Highlight your experience with ITOM Event Management and any relevant integrations you've worked on. We want to see how your skills match what we're looking for!
Showcase Your Projects: Include specific projects where you've designed or implemented ServiceNow solutions. We love seeing real examples of your work, especially if they demonstrate your technical leadership and problem-solving skills.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points for key achievements and responsibilities. We appreciate straightforward communication that gets right to the heart of your experience.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining the StudySmarter team!
How to prepare for a job interview at Infoplus Technologies UK Ltd
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in ServiceNow, especially in ITOM/Event Management. Brush up on your knowledge of event rules, alert correlation, and integration techniques like SNMP traps and REST APIs. Being able to discuss these topics confidently will show that you’re the right fit for the role.
✨Prepare Real-World Examples
Think of specific projects where you've designed or implemented ServiceNow solutions. Be ready to share how you tackled challenges, optimised processes, or collaborated with stakeholders. This will demonstrate your hands-on experience and problem-solving skills.
✨Showcase Your Technical Leadership
As a ServiceNow Architect, you’ll need to lead complex implementations. Prepare to discuss your approach to technical leadership, including how you’ve guided teams through system integrations and ensured best practices. Highlight any architectural diagrams or technical specs you’ve created.
✨Understand the Bigger Picture
Familiarise yourself with ITIL/ITSM processes and how they relate to ServiceNow. Be prepared to discuss how your work impacts overall service health and operational intelligence. Showing that you understand the strategic importance of your role will set you apart from other candidates.
