At a Glance
- Tasks: Lead the transformation of ServiceNow into a trusted enterprise service management platform.
- Company: Join Mastek, a leader in innovative public sector solutions.
- Benefits: Fully remote work with competitive contract rates and professional growth opportunities.
- Other info: Work in a dynamic environment with opportunities for career advancement.
- Why this job: Make a real impact on high-profile projects while shaping the future of enterprise service management.
- Qualifications: Extensive experience in ServiceNow architecture and strong stakeholder management skills.
The predicted salary is between 59400 - 72600 £ per year.
We are seeking an experienced ServiceNow Solution/Platform Architect to lead a strategic data architecture engagement within one of the UK's most high-profile public sector organisations. This role is focused on transforming the ServiceNow platform into a trusted enterprise service management capability by establishing a robust data architecture, strengthening CMDB and CSDM maturity, and enabling future platform capabilities including AI, automation, Identity and Access Management, IT Asset Management and Enterprise Service Management.
Key Responsibilities
- Define the target-state ServiceNow data architecture
- Develop architectural principles for future platform growth
- Establish data standards and architecture guardrails
- Align ServiceNow architecture with enterprise architecture principles
- Review ServiceNow Licensing capabilities
- Assess current CMDB maturity
- Develop a roadmap aligned to ServiceNow CSDM
- Rationalise CI structures and relationships
- Improve service dependency visibility
- Identify authoritative data sources
- Map end-to-end data flows into ServiceNow
- Document transformation logic
- Define mastering rules
- Produce data lineage documentation
- Assess data readiness for future ServiceNow capabilities
- Define governance models for ServiceNow data
- Establish Data Owner and Data Steward responsibilities
- Develop RACI models
- Introduce data quality monitoring
- Align with existing organisational governance frameworks
- Recommend retention and sovereignty approaches
- Ensure the platform is architecturally ready for various integrations and expansions
- Engage senior business stakeholders, platform owner and process owners
- Present architecture recommendations to governance boards
- Provide strategic architectural guidance throughout delivery
Must Have Skills
- ITSM
- CMDB
- Common Service Data Model (CSDM)
- ITOM
- Discovery
- Service Mapping
- ITAM
- Hardware Asset Management
- Software Asset Management
- IntegrationHub
- Flow Designer
- ServiceNow platform governance
- Architecture
- Enterprise Architecture
- Solution Architecture
- Data Architecture
- Platform Architecture
- Integration Architecture
- Data governance
- Data modelling
- Master data management
- Data quality frameworks
- Data lineage
- Metadata management
- Authoritative source identification
- Integration
Experience Required
- Significant experience delivering enterprise-scale ServiceNow architecture
- Proven CMDB transformation and implementation experience
- Proven CSDM transformation and implementation experience
- Experience designing ServiceNow data architecture
- Experience leading consultations on ServiceNow platforms
- Public sector or highly regulated industry experience
- Excellent stakeholder management skills
- Experience developing governance frameworks
- ServiceNow Certified Technical Architect
Service Now Architect, fully remote in London employer: Infoplus Technologies UK Ltd
As a Sybase DBA at our company, you will thrive in a dynamic work environment that prioritises innovation and collaboration. We offer competitive benefits, a strong focus on employee development, and opportunities for growth within the organisation, all while being located in a vibrant area that fosters both professional and personal enrichment. Join us to be part of a team that values your contributions and supports your career aspirations.
Contact Details:
Infoplus Technologies UK Ltd Recruitment Team
