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For Companies At a Glance
- Tasks: Lead ITIL/ITSM assessments and deliver impactful recommendations to top-tier clients.
- Company: Dynamic consultancy firm in London with a focus on IT service management.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for professional growth.
- Why this job: Join a team of experts and shape the future of IT service management.
- Qualifications: Experience in ITIL/ITSM assessments and strong stakeholder management skills.
- Other info: Exciting projects with leading clients and a chance to enhance your career.
The predicted salary is between 60000 - 84000 £ per year.
Role: ITIL / ITSM Consultant
Type: Contract
Location: London, UK - Hybrid
Job Details:
Seeking an experienced UK-based ITIL / ITSM Consultant to support short-term advisory and assessment engagements with tier-1 clients, including professional services organizations.
Key Responsibilities:
- Lead and deliver ITIL-aligned ITSM maturity assessments
- Conduct stakeholder interviews and service reviews
- Assess ITSM practices across people, process, governance, tooling, and metrics
- Produce executive-level deliverables including maturity heatmaps, gap analysis, and prioritized roadmaps
- Provide pragmatic recommendations aligned to ITIL 4 best practices and ISO/IEC 20000 readiness
Required Experience:
- Proven experience delivering ITIL / ITSM maturity assessments
- Strong working knowledge of ITIL v3 and/or ITIL 4 practices
- Hands-on exposure to ITSM tools (e.g., ServiceNow, BMC, Jira Service Management)
- ITIL 4 Managing Professional or Strategist certification
- Experience working with regulated or professional services clients preferred
- Excellent stakeholder management and documentation skills
If interested, kindly help with the below details along with your CV, to shortlist your profile to the client.
Personal & Availability Details
- Your Nationality/Visa:
- Total Experience:
- Relevant Experience as ITIL/ITSM:
- Do you have your own registered company?:
- Notice Period:
- Any interviews in pipeline?:
- Any current offers?:
- Current Location:
- Client Location: London, UK - Hybrid
- Are you ok to work in Hybrid (on-site as required)
- Rate: GBP 350/day Inside IR35
Please let me know the year of experience you got in below skills:
- ITIL / ITSM maturity assessments:
- ITIL v3 / ITIL 4:
- ITSM tools (ServiceNow, BMC, Jira Service Management):
- ITIL 4 Managing Professional or Strategist:
- Stakeholder management:
- Certification:
ITSM Consultant employer: Infoplus Technologies UK Ltd
Contact Detail:
Infoplus Technologies UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM field and let them know you're on the lookout for opportunities. You never know who might have a lead or can refer you to a tier-1 client.
✨Tip Number 2
Prepare for those interviews! Brush up on your ITIL v3 and ITIL 4 knowledge, and be ready to discuss your hands-on experience with ITSM tools like ServiceNow and BMC. We want you to shine!
✨Tip Number 3
Showcase your expertise! Create a portfolio of your previous ITIL/ITSM maturity assessments and any executive-level deliverables you've produced. This will help you stand out when chatting with potential clients.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace ITSM Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ITIL/ITSM Consultant role. Highlight your relevant experience and skills that match the job description, especially your hands-on exposure to ITSM tools and your ITIL certifications.
Showcase Your Experience: When detailing your experience, focus on specific projects where you delivered ITIL-aligned ITSM maturity assessments. Use metrics or outcomes to demonstrate your impact, as this will resonate well with tier-1 clients.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences to make it easy for us to read. Remember, we want to see your qualifications quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Infoplus Technologies UK Ltd
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL v3 and ITIL 4 knowledge. Be ready to discuss specific practices and how they apply to real-world scenarios. This will show that you’re not just familiar with the theory but can also implement it effectively.
✨Prepare for Stakeholder Scenarios
Since stakeholder management is key in this role, think of examples from your past experiences where you successfully managed stakeholders. Prepare to discuss how you handled challenges and what strategies you used to ensure effective communication.
✨Showcase Your Tool Proficiency
Familiarise yourself with the ITSM tools mentioned in the job description, like ServiceNow and Jira Service Management. Be prepared to talk about your hands-on experience with these tools and how you’ve used them to improve ITSM practices.
✨Craft Executive-Level Deliverables
Think about how you would present maturity heatmaps or gap analyses to an executive audience. Practice summarising complex information into clear, concise points. This will demonstrate your ability to produce high-quality deliverables that align with the expectations of tier-1 clients.
