At a Glance
- Tasks: Provide tech support to users via phone, email, chat, and in person.
- Company: Join a dynamic team in a fast-paced tech environment.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Great chance to learn and grow in IT while working with cutting-edge technology.
- Why this job: Make a difference by solving real tech issues for users every day.
- Qualifications: Experience in desktop support and strong knowledge of Windows and Microsoft 365.
The predicted salary is between 29700 - 36300 £ per year.
- Provide technical support to end users by phone, email, chat, ticketing system and in person.
- Diagnose and resolve issues with Windows and mac OS devices, Microsoft 365 applications, printers, peripherals and mobile devices.
- Log, track and update incidents and service requests in the ITSM tool (for example Service Now, Jira Service Management or Freshservice), meeting agreed SLAs.
- Set up, configure, image and deploy laptops, desktops and accessories for new joiners and device refreshes.
- Manage user accounts, permissions, password resets and access requests in Active Directory/Microsoft Entra ID.
- Install, configure and update software, patches and security updates using tools such as Intune, SCCM/MECM or similar.
- Support video conferencing and collaboration tools such as Microsoft Teams, Zoom and Webex, including meeting room equipment.
- Troubleshoot basic network and connectivity issues (Wi-Fi, VPN, LAN, DNS, DHCP).
- Maintain hardware and software inventory and asset records, and track equipment lifecycle and disposal.
- Escalate complex issues to second- and third-line teams with clear documentation.
- Create and maintain knowledge base articles, how-to guides and support documentation.
- Follow IT security policies, data protection requirements and change control procedures.
- Contribute to IT projects such as OS upgrades, migrations, office moves and onboarding programmes.
5+ experience in a desktop support, service desk or end-user support role. - Strong working knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, Share Point, One Drive).
- Experience with Active Directory and Entra ID user and device management.
- Hands-on hardware troubleshooting for laptops, desktops, docking stations, printers and peripherals.
- Experience using an ITSM or ticketing system and working to SLAs.
- Good understanding of networking basics (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
- Excellent written and verbal communication, with the ability to explain technical issues to non-technical users.
- A customer-focused, patient and professional approach.
Desktop Support employer: Infoplus Technologies UK Ltd
As a Sybase DBA at our company, you will thrive in a dynamic work environment that prioritises innovation and collaboration. We offer competitive benefits, a strong focus on employee development, and opportunities for growth within the organisation, all while being located in a vibrant area that fosters both professional and personal enrichment. Join us to be part of a team that values your contributions and supports your career aspirations.
Contact Details:
Infoplus Technologies UK Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Infoplus Technologies UK Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Infoplus Technologies UK Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Infoplus Technologies UK Ltd!
✨Direct Apply to Infoplus Technologies UK Ltd
Let's not forget to apply directly through the Infoplus Technologies UK Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Infoplus Technologies UK Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Infoplus Technologies UK Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Infoplus Technologies UK Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
