At a Glance
- Tasks: Design and deliver innovative ITSM solutions while leading exciting migration projects.
- Company: Join a dynamic team in the defence sector with a focus on cutting-edge technology.
- Benefits: Competitive pay, flexible work arrangements, and opportunities for professional growth.
- Other info: Collaborative culture with mentorship opportunities and a chance to lead technical initiatives.
- Why this job: Make a real impact in a highly regulated environment while advancing your career.
- Qualifications: 8+ years of experience with BMC Helix ITSM and strong integration skills required.
The predicted salary is between 63000 - 77000 £ per year.
Role: Senior Engineer/Architect
Type: Contract
Location: Andover - 2 days per week onsite
Clearance: Active SC Clearance Required
We are specifically looking for SC Cleared contractors with a strong engineering and architecture background, preferably within Defence, MOD, Government, or other highly regulated environments.
Key Responsibilities:
- Architect and deliver end-to-end BMC Helix ITSM solutions covering Incident, Problem, Change, Release, Asset, and Service Catalogue management.
- Lead migration from on-premises BMC Remedy to BMC Helix SaaS environments.
- Design and build integrations with third-party platforms via REST/SOAP APIs and BMC Helix iPaaS.
- Configure and maintain BMC Helix Discovery for CMDB population and CI relationship mapping.
- Implement SLAs/OLAs, automation rules, escalation policies, and approval workflows.
- Act as Level 3 escalation point; monitor platform health, manage upgrades and patches.
- Collaborate with stakeholders to align platform capabilities with ITIL v4 processes and business strategy.
- Mentor ITSM administrators and produce technical documentation including architecture diagrams and runbooks.
Skills & Experience Required:
- 8+ years' hands-on experience with BMC Remedy/BMC Helix ITSM at enterprise scale.
- Deep expertise in Helix ITSM modules: Incident, Problem, Change, CMDB, Asset, Service Request, Knowledge.
- Proficiency in AR System workflow (Filters, Escalations, Active Links) and Smart IT configuration.
- Strong REST/SOAP API integration skills; experience with BMC Helix iPaaS/Integration Service.
- Scripting ability in Python, PowerShell, or Bash for automation tasks.
- Experience with BMC Helix Discovery (ADDM) and CMDB data modelling.
- ITIL v4 Foundation certified (minimum); Managing Professional or Strategic Leader preferred.
- Excellent communication skills and ability to lead technical workstreams across multi-team organizations.
Locations
Architectural Designer in Andover, Hampshire employer: Infoplus Technologies UK Ltd
As a Sybase DBA at our company, you will thrive in a dynamic work environment that prioritises innovation and collaboration. We offer competitive benefits, a strong focus on employee development, and opportunities for growth within the organisation, all while being located in a vibrant area that fosters both professional and personal enrichment. Join us to be part of a team that values your contributions and supports your career aspirations.
Contact Details:
Infoplus Technologies UK Ltd Recruitment Team
