At a Glance
- Tasks: Provide top-notch technical support for desktops, laptops, and more in a dynamic environment.
- Company: Join a leading tech firm in Glasgow with a focus on customer satisfaction.
- Benefits: Competitive pay, hands-on experience, and opportunities for growth.
- Other info: Work onsite, collaborate with a team, and enjoy a vibrant workplace culture.
- Why this job: Be the go-to tech guru and make a real difference for users every day.
- Qualifications: 4+ years of experience in IT support and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Duration: 6 months contract
Fully Onsite role - 5 days a week
Location: Glasgow, G2 6AY, UK
Summary or requirements:
- Minimum of 4+ Years Experience
- Ability to travel to remote locations
- You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology.
- Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communication in the local language.
- Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
- Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
- Work self-sufficiently to perform fault diagnostics, deliver user requirements, while maintaining standards and SLAs.
Skills Required:
- Strong Windows 10 OS Imaging/reimaging and associated systems administration activities
- Taking ownership of issues through to resolution on all appropriate requests
- Categorise and prioritise end user support requests and service requests by utilising a Customer ticketing system to track tickets and provide up-to-date status and information
- Ensuring regular customer interaction to adhere to update SLAs and high levels of customer service
- Providing daily ticket updates to ensure users are fully updated on progress
- Move equipment associated with service requests, in line with health and safety guidelines
- Performing asset inventory activities as needed
- End user training and guidance on the use of hardware and software
- Recommends and/or performs upgrades to end user devices
- This position requires the ability to work in a BAU and/or project-based environment requiring flexibility and teamwork
- Performs other duties as assigned
Technical Skills:
- Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphones etc.
- Strong technical skills in Microsoft Windows 10
Technical Support Engineer employer: Infoplus Technologies UK Limited
Infoplus Technologies UK Limited is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. Employees benefit from ongoing professional development opportunities, competitive compensation, and a supportive environment that encourages creativity and growth. Join us to be part of a team that is at the forefront of transforming digital commerce experiences.
Contact Details:
Infoplus Technologies UK Limited Recruitment Team
We think you need these skills to ace Technical Support Engineer
Deskside Technical Support
Windows 10 OS Imaging
Systems Administration
Customer Ticketing System Management
Fault Diagnostics
Software Installation and Troubleshooting
End User Training
