At a Glance
- Tasks: Join our IT Service Desk team to provide top-notch support and troubleshoot tech issues.
- Company: Dynamic tech company focused on customer satisfaction and teamwork.
- Benefits: Competitive salary, flexible hours, and opportunities for skill development.
- Other info: Join a supportive team where your ideas and skills are valued.
- Why this job: Be the go-to person for tech solutions and make a real difference for users.
- Qualifications: Fluent in German and English, with a knack for problem-solving and customer service.
The predicted salary is between 33750 - 41250 £ per year.
German Speaker only JD for the role: Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate.
Logs incidents and service requests and maintains relevant records: Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
Monitoring queues to ensure SLAs are maintained.
Assigning the tickets which are out of scope to Service Desk/Other Teams Coordinating tickets that cross organizational boundaries to ensure customer satisfaction Skills required Technical Service Desk background Familiarity with Service Now Multi-Lingual effective and fluent communication in language(s) (Native/almost native) English, German(Native).
Excellent Customer service skills.
Demonstrate ability to troubleshoot and research application issues.
Ability to explain technical information to End Users with effective verbal and written communication.
Be able to set priorities and handle multiple tasks.
Ability to determine the priority of a problem and act accordingly.
Adhere to Service Desk processes and procedures.
Present a positive, effective, and flexible contribution to achieving team targets and objectives.
Highly effective Team player: Openly and willingly shares ideas, knowledge, and expertise.
Communicates constructively.
Willingness to learn new skills and be open to consider different ideas and alternatives.
Service Desk Analyst employer: Infoplus Technologies UK Limited
Infoplus Technologies UK Limited is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. Employees benefit from ongoing professional development opportunities, competitive compensation, and a supportive environment that encourages creativity and growth. Join us to be part of a team that is at the forefront of transforming digital commerce experiences.
Contact Details:
Infoplus Technologies UK Limited Recruitment Team
