At a Glance
- Tasks: Administer and support Oracle IPSA in a live telecom environment, resolving incidents and maintaining service health.
- Company: Join a leading telecommunications company in London with a focus on innovation.
- Benefits: Competitive salary, security clearance, and opportunities for professional growth.
- Other info: Ideal for those passionate about telecom and eager to learn in a supportive environment.
- Why this job: Be part of a dynamic team ensuring seamless communication services and enhancing your tech skills.
- Qualifications: Experience with Linux/Windows server administration and strong troubleshooting abilities required.
The predicted salary is between 37800 - 46200 £ per year.
This role is for L1 Support | For Oracle IPSA | Security Cleared
Job Description: Location
London UK. Needs to be more than 5 year in the UK (PR holders/ Citizen)
Role purpose
Administer and support Oracle Communications IP Service Activator (IPSA) 7.5 in a live telecommunications environment.
Maintain the health of IPSA services on Linux and Windows servers, support service activation and network operations, and resolve application and system incidents.
Key responsibilities
- Administer IPSA users, roles and menus in line with access control procedures.
- Monitor IPSA components, the Network Processor and related services; investigate alerts and processing issues.
- Use Linux command-line tools to check service status, review logs, investigate resource issues and support incident resolution.
- Start and stop IPSA services using approved procedures and change controls.
- Support IPSA incidents and service requests, documenting investigation steps, resolutions and escalations.
- Investigate failed, delayed or incomplete activation transactions and coordinate resolution with network, database, infrastructure and supplier teams.
- Support network discovery and topology-related operational issues.
- Assist with IPSA backup and restore activities, database maintenance coordination and system performance monitoring.
- Support testing and implementation of fixes, patches, upgrades and configuration changes.
- Maintain operational procedures, known-error records, system documentation and escalation contacts.
- Provide guidance to IPSA users and operations teams, and contribute to knowledge sharing and service handover.
Essential experience and skills
- Experience administering or supporting enterprise applications in a live production environment.
- Hands-on Linux and Windows server administration, including command-line troubleshooting, service monitoring and log analysis.
- Strong incident management and troubleshooting skills.
- Experience managing user access, change control, backup procedures and operational documentation.
- Ability to work across application, database, infrastructure and network teams.
- Clear communication, prioritization and customer support skills.
- Hands-on experience with Oracle Communications IP Service Activator, preferably version 7.5.
- Telecommunications or IP network operations experience.
- Familiarity with network service activation, network discovery, topology, VPN or Qo S services.
- Familiarity with Oracle Database and IPSA components such as the Network Processor.
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Oracle IPSA Support Engineer in London employer: Infoplus Technologies UK Limited
As an SAP Finance Project Manager with us, you'll thrive in a dynamic work environment that values collaboration and innovation. Our London Pall Mall and Cambridge locations offer a vibrant culture, competitive benefits, and ample opportunities for professional growth, ensuring you can make a meaningful impact while advancing your career. Join us to be part of a team that prioritises employee development and fosters a supportive atmosphere.
Contact Details:
Infoplus Technologies UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Oracle IPSA Support Engineer in London
✨Join the IT Consultancy Buzz
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We think you need these skills to ace Oracle IPSA Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Infoplus Technologies UK Limited.
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✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
