At a Glance
- Tasks: Design and implement innovative BMC Helix solutions for a major retail transformation.
- Company: Join a leading retail company focused on digital transformation and operational excellence.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on innovation and career advancement.
- Why this job: Be at the forefront of technology, driving impactful change in a dynamic retail environment.
- Qualifications: Experience with BMC Helix, ITIL practices, and strong problem-solving skills.
The predicted salary is between 75000 - 90000 £ per year.
Join a major retail transformation program focused on modernizing enterprise service management and IT operations across a large-scale retail environment. As a BMC Helix Solution Architect, you will play a key role in designing and delivering scalable, automated and resilient service management solutions that support critical retail operations, supply chain systems, store technologies and corporate services. This role offers the opportunity to work with cutting-edge BMC Helix technologies, automation platforms, AI-driven service management capabilities and cloud-based integrations to improve operational efficiency and user experience. You will collaborate with cross-functional infrastructure, application and business teams to drive innovation, optimize service delivery and support strategic digital transformation initiatives within a fast-paced retail environment.
Your responsibilities:
- Design and architect BMC Helix solutions aligned with business, operational and service management requirements within a large-scale retail environment.
- Lead implementation and integration of BMC Helix ITSM, Discovery, CMDB, Digital Workplace and automation solutions.
- Collaborate with infrastructure, application, cloud and business teams to deliver scalable and resilient service management platforms.
- Drive automation and workflow optimization initiatives to improve operational efficiency, service delivery and user experience.
- Define solution architecture, technical standards, governance, and best practices for BMC Helix platforms and integrations.
- Support incident, problem, change, asset and configuration management process improvements aligned with ITIL practices.
- Provide technical leadership for platform upgrades, migrations, integrations and transformation projects.
- Monitor platform performance, troubleshoot complex technical issues and ensure high availability and stability of BMC environments.
- Develop architecture documentation, low-level designs and operational procedures for enterprise service management solutions.
- Engage with stakeholders, vendors and project teams to support strategic digital transformation and continuous service improvement initiatives.
Your Profile
Essential skills/knowledge/experience:
- Strong experience working with CIS Controls v8.1 and implementing security best practices.
- Strong experience in designing and implementing BMC Helix solutions including ITSM, CMDB, Discovery, Digital Workplace and automation platforms.
- Hands-on expertise in BMC Remedy/Helix architecture, integrations, workflows, forms, escalations and service management processes.
- Strong understanding of ITIL framework and enterprise IT service management best practices.
- Experience integrating BMC Helix with cloud, infrastructure, monitoring and third-party enterprise platforms.
- Knowledge of automation, orchestration and AI-driven service management capabilities within BMC Helix environments.
- Experience working within large-scale enterprise or retail environments supporting transformation and operational improvement programs.
- Strong troubleshooting and problem-solving skills with the ability to resolve complex platform and integration issues.
- Experience in platform upgrades, migrations, performance tuning and environment optimization activities.
- Ability to produce architecture documentation, solution designs, technical standards and operational procedures.
- Excellent stakeholder management, communication and collaboration skills across technical and business teams.
- Good understanding of mapping EUC security capabilities to CIS Controls v8.1.
- BMC certifications in Helix ITSM, Remedy, Discovery, or Digital Workplace solutions.
- Experience with cloud platforms such as Azure, AWS, or hybrid cloud environments.
- Knowledge of scripting and automation technologies including Python, PowerShell, REST APIs, or orchestration tools.
- Experience integrating BMC Helix with monitoring, security, DevOps and enterprise collaboration platforms.
- Familiarity with Agile, DevOps and CI/CD delivery methodologies.
- Understanding of retail industry operations, supply chain systems and large-scale enterprise service environments.
- Experience working within regulated or highly available enterprise environments.
- Knowledge of reporting, analytics, dashboarding and AI-driven operational insights within BMC Helix platforms.
BMC Helix -Solution Architect in London employer: Infoplus Technologies UK Limited
Infoplus Technologies UK Limited is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. Employees benefit from ongoing professional development opportunities, competitive compensation, and a supportive environment that encourages creativity and growth. Join us to be part of a team that is at the forefront of transforming digital commerce experiences.
Contact Details:
Infoplus Technologies UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land BMC Helix -Solution Architect in London
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We think you need these skills to ace BMC Helix -Solution Architect in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Infoplus Technologies UK Limited.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Infoplus Technologies UK Limited and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Infoplus Technologies UK Limited
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Infoplus Technologies UK Limited uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
