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- Tasks: Support and troubleshoot Alvaria WFM/Genesys WFM infrastructure and data issues.
- Company: Join a dynamic team focused on cutting-edge cloud solutions.
- Benefits: Enjoy flexible shifts, remote work options, and a collaborative culture.
- Why this job: Be part of an agile environment that values innovation and teamwork.
- Qualifications: Experience with Linux, RDBMS, and excellent communication skills required.
- Other info: On-call weekend support may be needed; embrace the challenge!
The predicted salary is between 36000 - 60000 £ per year.
Job description –
Mandatory:
1- Experienced in Infrastructure support of Alvaria WFM/Genesys WFM High level knowledge of Genesys framework/Alvaria WFM Infra will be added advantage.
2- Knowledge in Alvaria WFM Cloud product. (Desired)
3- Experienced in troubleshooting skills on Scheduling, Forecasting & Adherence related data mismatch issues. (Desired)
4- Experienced in working on Linux boxes.
5- Should have experience in working on production support (Able to handle Incidents, bug fixes, break fixes, able to communicate with stake holders).
Important:
6- Hands on experience on Linux/Unix/window platforms. Should working knowledge on RDBMS preferably oracle & SQL server.
7- Excellent verbal and written communication skills.
8- Should be able to handle on call on weekends.
9- Able to work on shifts.
10- Should have worked on agile working environment.
11-Working knowledge on cloud fundamentals
Genesys WFM Engineer employer: Infoplus Technologies UK Limited
Contact Detail:
Infoplus Technologies UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Genesys WFM Engineer
✨Tip Number 1
Make sure to highlight your experience with Alvaria WFM and Genesys WFM in any conversations or interviews. Familiarity with these platforms is crucial, so be prepared to discuss specific projects or challenges you've faced while working with them.
✨Tip Number 2
Since troubleshooting skills are essential for this role, think of examples where you've successfully resolved scheduling, forecasting, or adherence issues. Being able to articulate your problem-solving process will set you apart.
✨Tip Number 3
Demonstrate your knowledge of Linux and cloud fundamentals during discussions. If you have hands-on experience with Linux boxes, be ready to share how you've utilized this in a production support environment.
✨Tip Number 4
Since the role requires excellent communication skills, practice explaining technical concepts in simple terms. This will help you connect better with stakeholders and show that you can effectively communicate in an agile working environment.
We think you need these skills to ace Genesys WFM Engineer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience with Alvaria WFM and Genesys WFM in your CV and cover letter. Detail specific projects or roles where you provided infrastructure support, as this is a mandatory requirement.
Showcase Troubleshooting Skills: Include examples of how you've successfully resolved scheduling, forecasting, and adherence data mismatch issues. This will demonstrate your troubleshooting skills, which are desired for the role.
Technical Proficiency: Clearly outline your hands-on experience with Linux, Unix, and Windows platforms. Mention any relevant work with RDBMS, particularly Oracle and SQL Server, to align with the job requirements.
Communication Skills: Since excellent verbal and written communication skills are essential, provide examples of how you've effectively communicated with stakeholders in previous roles. This could be through project updates, incident reports, or team collaborations.
How to prepare for a job interview at Infoplus Technologies UK Limited
✨Show Your Technical Expertise
Be prepared to discuss your experience with Alvaria WFM and Genesys WFM in detail. Highlight specific instances where you've provided infrastructure support or resolved issues related to scheduling, forecasting, or adherence.
✨Demonstrate Troubleshooting Skills
Prepare examples of how you've tackled data mismatch issues in the past. Discuss your approach to troubleshooting and any tools or methodologies you used to resolve these problems effectively.
✨Communicate Clearly
Since excellent verbal and written communication skills are crucial, practice explaining complex technical concepts in simple terms. Be ready to showcase your ability to communicate with stakeholders during incidents or bug fixes.
✨Familiarize Yourself with Agile Practices
Understand the principles of agile working environments. Be ready to discuss how you've adapted to agile methodologies in previous roles and how it has influenced your work as a WFM Engineer.
