Digital Workplace Support Engineer

1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Job title: Digital Workplace Support Engineer Will the role be 100% remote, hybrid or 100% office? 100% Onsite – 5 Days/week If the role is hybrid/ office based specify location: Coventry, Gaydon, Solihull, Manchester Duration of assignment: 6 months contract InsideIR35 The PC support/Digital Workplace team is the front-line team dealing with End User Incidents and owning all IT related issues on behalf of our clients. Working within a large multi-disciple, multi-site team, the team will be focused on Incident resolution, problem management and process improvement Key responsibilities: Manage, respond to and resolve all End User and related incidents and problems Installation, configuration and management of End User Devices and Applications Responding to and containing IT Security threats and major incidents related to End User Devices and Applications Liaising with 3rd party Vendors like HP or Dell to resolve the issues Reduction in repeat incidents through effective Problem Management (Root Cause Analysis) You are also required to work with / assist projects team with technical issues in the initiation, planning and execution phases of different IT related projects to make sure that the projects are delivered in-time and as per expectations Maintaining agreed SLA levels and always assuring Quality of delivery Able to work in Early and Late shifts based on a rotational and at times would require working on Bank Holidays Key skills/knowledge/experience: ITIL Foundation certified, Ideally ITIL Incident/Problem Practitioner 3 years’ experience within a large complex IT department/organization Ability to understand the Business from an user perspective. Remains visible to customers as the face of IT to listen to their concerns and share as needed Proactively takes responsibility, owns any issues arising and follows through to resolve them (get the required result) Has Made customer-oriented decisions and shares great stories of exceptional customer service Ensure that problems are logged, investigated, resolved and closed within agreed timescales. Complete data analysis to identify focus points for problem resolution based on customer impacts and documenting RCA’s Proven focus and ability to Identify and drive through Service Improvements and Incident Reduction Proven focus on identifying and documenting User and Service Risks and Issues. Ability to co-ordinate incident resolution activity within and across IT teams, to ensure actions are completed within timescales Works collaboratively with a range of people to support the wider business agenda Group Policy Management Always remains focused on the most critical / impactful task to hand using all resources efficiently and effectively. Special working conditions (travel, on call etc): 100% onsite Able to work in Early and Late shifts based on a rotation and at times would require working on Bank Holidays Person specification: Team member skills with interest to work and co-ordinate with other teams as part of resolving issues for End User related devices Seniority level Seniority level Executive Employment type Employment type Contract Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Infoplus Technologies UK Limited by 2x Get notified about new Support Engineer jobs in Gaydon, England, United Kingdom . Rugby, England, United Kingdom 1 week ago Solihull, England, United Kingdom 1 month ago Coventry, England, United Kingdom 4 days ago Northampton, England, United Kingdom 1 week ago Warwickshire, England, United Kingdom 4 days ago Gaydon, England, United Kingdom 2 weeks ago Silverstone, England, United Kingdom 2 weeks ago Northampton, England, United Kingdom 1 week ago Chipping Norton, England, United Kingdom 2 weeks ago Coventry, England, United Kingdom 1 week ago Coventry, England, United Kingdom 2 weeks ago Northampton, England, United Kingdom 5 days ago Birmingham, England, United Kingdom 2 days ago Northampton, England, United Kingdom 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr