At a Glance
- Tasks: Lead the design and implementation of innovative Dynamics 365 CRM solutions for enhanced customer engagement.
- Company: Dynamic tech firm in Bradford/Leeds with a hybrid work culture.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with exciting projects and career advancement opportunities.
- Why this job: Join a team shaping the future of customer service with cutting-edge technology.
- Qualifications: Extensive experience in Dynamics 365 CRM and strong leadership skills required.
The predicted salary is between 60000 - 75000 £ per year.
We are seeking an experienced Dynamics 365 CRM Architect with deep expertise in Dynamics 365 Customer Service, Omnichannel, and digital engagement solutions including WhatsApp integration. The successful candidate will lead the architecture, design, and implementation of enterprise-scale customer engagement solutions leveraging the Microsoft Dynamics 365 and Power Platform ecosystem. You will work closely with business stakeholders, delivery teams, and technical consultants to design scalable, secure, and high-performing customer service solutions that improve customer experience and operational efficiency.
Key Responsibilities
- Lead the architecture and design of Dynamics 365 Customer Service solutions
- Design and implement end-to-end omnichannel customer engagement capabilities including:
- Live Chat
- Digital Messaging
- Architect and implement Dynamics 365 Omnichannel for Customer Service
- Integrate WhatsApp using approved providers such as Azure Communication Services, Twilio, and Meta Business integrations
- Define solution architecture across Dynamics 365, Power Platform, Azure Integration Services, and third-party systems
- Provide technical leadership and governance across implementation projects
- Create architecture documentation, solution designs, and integration specifications
- Lead workshops with business and technical stakeholders
- Ensure solutions follow Microsoft best practices, security standards, and ALM processes
- Support data migration and integration strategy
- Guide development teams on customization and extension approaches
- Mentor functional and technical consultants
- Participate in pre-sales activities, solution estimations, and strategic roadmap planning
Required Skills & Experience
Essential
- Extensive experience implementing Microsoft Dynamics 365 CRM
- Strong expertise in Dynamics 365 Customer Service, Omnichannel for Customer Service, and Power Platform
- Proven experience implementing WhatsApp integration within customer service environments
- Strong understanding of customer engagement processes, case management, SLA management, knowledge management, and contact center operations
- Experience integrating Dynamics 365 with enterprise applications and communication platforms
- Solid knowledge of Power Automate, Power Apps, Dataverse, Azure Logic Apps, Azure Functions, APIs, and integrations
- Experience with security models, environment strategy, DevOps/CI-CD pipelines, and solution management
- Strong stakeholder management and communication skills
- Experience leading architecture and delivery teams
Desirable Skills
- Experience with Dynamics 365 Contact Center, Copilot Studio, AI-powered customer service solutions, and Azure Communication Services
- Customer Insights
- Experience working in Agile delivery environments
- Experience in regulated industries (financial services, public sector, healthcare, etc.)
Technical Environment
- Dynamics 365 Customer Service
- Dynamics 365 Omnichannel
- Power Platform
- Dataverse
- Azure Integration Services
- Power Automate
- Power Apps
- Copilot Studio
- Azure DevOps
- REST APIs
- WhatsApp Business integrations
Personal Attributes
- Strong consultative approach
- Excellent problem-solving skills
- Able to communicate effectively with both technical and non-technical audiences
- Strategic thinker with hands-on technical capability
- Collaborative and delivery-focused
- Customer-centric mindset
Preferred Experience
- 12+ years Dynamics 365 CRM experience
- 5+ years architecture responsibility
- Full lifecycle enterprise implementations
- Large-scale customer service transformation programmes
- Omnichannel/contact centre deployments
Dynamics 365 CRM Architect in Bradford employer: Infoplus Technologies UK Limited
Join a forward-thinking company that values innovation and collaboration, where as a Dynamics 365 CRM Architect, you will play a pivotal role in shaping customer engagement solutions. With a hybrid work model based in Bradford/Leeds, we offer a supportive work culture that prioritises employee growth through mentorship and continuous learning opportunities. Enjoy the unique advantage of working with cutting-edge technology while being part of a team that is dedicated to enhancing customer experiences and operational efficiency.
Contact Details:
Infoplus Technologies UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics 365 CRM Architect in Bradford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Infoplus Technologies UK Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges Infoplus Technologies UK Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to Infoplus Technologies UK Limited
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We think you need these skills to ace Dynamics 365 CRM Architect in Bradford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Infoplus Technologies UK Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Infoplus Technologies UK Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Infoplus Technologies UK Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
