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- Tasks: Provide hands-on support for on-prem infrastructure and automate processes using scripting languages.
- Company: Join Infoplus Technologies, a leader in innovative IT solutions since 2000.
- Benefits: Enjoy a hybrid work model with flexibility and opportunities for growth.
- Why this job: Be part of a dynamic team focused on quality, innovation, and customer empathy.
- Qualifications: Experience in Windows/Linux administration and automation scripting is essential.
- Other info: This is a permanent role with occasional onsite visits based on business needs.
The predicted salary is between 36000 - 60000 £ per year.
Infoplus Technologies UK Ltd, established in 2000, pioneers forward-thinking IT solutions in products, services, staffing, and digital transformation. Headquartered in Borehamwood, UK, we embrace Quality, Innovation, and Customer Empathy, offering a unique performance-pricing model to meet evolving digital needs.
Role: AWS Infra Support Engineer
Work Mode: Hybrid 2-3 Days Onsite/week and Occasional Visits to Croydon Based on Business Needs
Type: Permanent
Responsibilities:
- Provide hands-on support and maintenance for on-prem infrastructure, including network switches, firewalls, Windows desktops, and Linux operating systems.
- Adopt an automation-first approach using scripting languages such as Shell, PowerShell, and Ansible playbook.
- Support infrastructure patching and security vulnerability remediation.
- Manage L2/L3 customer support requests with strong interpersonal skills.
- Shadow the Solutions Team to assist in writing operational procedures supporting the project.
Requirements:
- 15+ years of experience in a professional, agile environment.
- Proficiency in Windows and Linux system administration, including building, hardening, and managing Linux operating systems.
- Experience in automating processes using Shell, Ansible, Python, and PowerShell scripting.
- Expertise in Juniper firewall configuration and patching.
- Proficiency in switch configuration and patching.
- Experience with MS Active Directory configuration and management.
- Hardware asset management, including printer configuration.
- Monitoring using Grafana, Prometheus, Alert Manager and Node exporter.
- Back-up and restore monitoring/validation.
- Problem diagnosis, troubleshooting, and fixing through log aggregation and analysis.
- Experience with Git, Jira, Confluence, and ServiceNow for incident and change management.
AWS Support Engineer employer: Infoplus Technologies UK Limited
Contact Detail:
Infoplus Technologies UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AWS Support Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as AWS, Linux, and Ansible. Having hands-on experience or projects that showcase your skills with these technologies can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of Infoplus Technologies on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully automated processes or resolved complex technical issues. Being able to articulate your problem-solving approach will demonstrate your capability for the role.
✨Tip Number 4
Stay updated on the latest trends and best practices in AWS and infrastructure management. Showing that you're proactive about learning and adapting can impress hiring managers and highlight your commitment to the field.
We think you need these skills to ace AWS Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in AWS, Linux, and Windows system administration. Include specific examples of automation using Shell, Ansible, or PowerShell to demonstrate your hands-on skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their focus on quality and innovation, and provide examples of how you've successfully managed L2/L3 support requests.
Showcase Relevant Skills: Clearly list your technical skills related to the job description, such as experience with Juniper firewalls, MS Active Directory, and monitoring tools like Grafana and Prometheus. This will help you stand out as a qualified candidate.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for an AWS Support Engineer.
How to prepare for a job interview at Infoplus Technologies UK Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows and Linux system administration in detail. Highlight specific projects where you automated processes using Shell, Ansible, or PowerShell scripting, as this aligns closely with the role's requirements.
✨Demonstrate Problem-Solving Abilities
Expect to face scenario-based questions that assess your troubleshooting skills. Prepare examples of how you've diagnosed and resolved issues in past roles, particularly involving network switches, firewalls, or server management.
✨Emphasise Interpersonal Skills
Since the role involves managing L2/L3 customer support requests, be ready to discuss how you handle customer interactions. Share experiences where your communication skills made a difference in resolving technical issues.
✨Familiarise Yourself with Their Tools
Research the tools mentioned in the job description, such as Git, Jira, and ServiceNow. Being able to discuss your experience with these platforms will show that you're well-prepared and can hit the ground running.
