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For Companies At a Glance
- Tasks: Execute daily operations, enhance customer experience, and promote bank products.
- Company: Join Ecobank, a leading financial institution in West Africa.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Kickstart your career in banking while making a real difference for customers.
- Qualifications: Must be 25 or younger with O'levels and an OND.
- Other info: Perfect opportunity for recent graduates and interns looking to grow.
The predicted salary is between 36000 - 60000 £ per year.
Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS).
Job Profile
- Execute day-to-day operations functions with accuracy to deliver a timely end of day.
- Enlighten customers on products and services, sell and ensure the on-boarding process is seamless.
- Drive improved customer experience and perception.
- Supervise all activities in Operations and ensure customer transaction requests are treated promptly, professionally, and with utmost care and confidentiality.
- Ensure all customer transaction requests are properly documented and authorized in line with the Service Level Agreements (SLA).
- Maintain a good knowledge of the bank's products and services and respond to enquiries on same, and operational matters.
- Ensure customer requests/complaints are captured on the customer management platform and prompt resolution provided.
- Enlighten customers on new services, products promotions and cross-sell them.
- Drive digital adoption by customers and collaborate with the business to meet goals but without compromising policies and processes.
Requirements
- 25 years or less
- A minimum of 5 credits at O’levels including English and Mathematics
- Ordinary National Diploma (OND) not less than lower credit.
- Completion of 1 year internship.
- Knowledge of Microsoft Office
Ecobank Associate Programme 2023/2024 in Oxford employer: Infopadi
Contact Detail:
Infopadi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecobank Associate Programme 2023/2024 in Oxford
✨Tip Number 1
Network like a pro! Reach out to current or former employees of Ecobank on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and operations. We want to show that we can handle customer requests with care and professionalism!
✨Tip Number 3
Show off your knowledge of Ecobank’s products and services. We need to demonstrate that we’re not just interested in the role, but also in helping customers understand what the bank offers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our progress and follow up easily!
We think you need these skills to ace Ecobank Associate Programme 2023/2024 in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Ecobank Associate Programme. Highlight relevant experiences and skills that match the job description, like customer service or operational roles. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our values at Ecobank. Keep it engaging and personal – we love a good story!
Showcase Your Skills: Don’t forget to mention your proficiency in Microsoft Office and any other relevant skills. If you've got experience with customer management platforms or digital tools, let us know! We’re all about improving customer experience.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right place. Plus, you’ll find all the info you need about the programme there!
How to prepare for a job interview at Infopadi
✨Know Your Stuff
Make sure you have a solid understanding of Ecobank's products and services. Brush up on their offerings and be ready to discuss how you can help customers with their needs. This shows you're genuinely interested and prepared.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and operations. Think about scenarios where you've successfully handled customer complaints or improved experiences. This will help you articulate your thoughts clearly during the interview.
✨Showcase Your Skills
Highlight your proficiency in Microsoft Office and any relevant experience from your internship. Be specific about how these skills can contribute to the day-to-day operations at Ecobank, making you a valuable asset to their team.
✨Be Personable
Remember, it's not just about qualifications; it's also about personality. Show enthusiasm and a positive attitude. Engage with your interviewers, and don't hesitate to ask insightful questions about the role and the company culture.