You are a Product Manager with at least 4 years of experience building and scaling technology products, ideally within a B2B SaaS environment. You thrive in roles where customer engagement is central - working closely with a large and active customer community to manage communication, align expectations, and strengthen long-term trust and adoption. Naturally curious and highly collaborative, you combine strategic thinking with hands-on execution, bringing structure and clarity to complex product decisions. You have strong stakeholder management skills and are comfortable balancing diverse inputs across customers, commercial teams, support, and internal leadership to drive meaningful product enhancements. You stay close to the market and competitive landscape, translating trends and customer insights into a forward-looking strategy that keeps the product differentiated and cutting-edge. You are passionate about leveraging AI, data, and reporting to create impactful outcomes and customer value at scale. The role: Reporting into the Chief Product Officer, you will work collaboratively across the business to develop and communicate a clear vision and strategy for products and features for which you are responsible. Responsibilities will include, but not be limited to: Determining the why, what, and when of a product or feature Conducting market research and developing a deep understanding of business trends and competition Conducting competitor benchmarking and identification value differentiators Definition of, and accountability for, product goals and metrics Define and lead product(s) strategy Lead product discovery to understand user pain points by talking to customers Achieve product-market fit for new products Development of go-to-market strategy by collaborating with other stakeholders Development of user stories and the translation of business goals and end user needs to product strategy Co-ordinate with Product Designer to design the product features adhering to modern design principles Decision-making using strategic thinking and guidance from the Product Team Collaboration across the Product, Engineering, Customer Success, and Sales
Product Manager in Surrey employer: Infonetica
Infonetica is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Esher, Surrey. With a strong focus on employee growth, we provide opportunities for professional development and a supportive environment where your contributions directly impact our success in the research management and clinical trials sector. Enjoy competitive benefits, including a commission-based salary, private health insurance, and a flexible hybrid working model that promotes work-life balance.
