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For Companies At a Glance
- Tasks: Provide top-notch customer support via email, chat, and phone for our innovative software.
- Company: Join a leading global SaaS provider in the automotive industry with 30 years of experience.
- Benefits: Enjoy flexible working arrangements, health perks, and career development opportunities.
- Why this job: Be part of a dynamic team that values innovation and fun while making a real impact.
- Qualifications: Fluent in Spanish, French, and English with strong communication and problem-solving skills.
- Other info: Work remotely from Spain or the UK in a relaxed yet high-performing environment.
The predicted salary is between 30000 - 42000 £ per year.
Infomedia is a leading global provider of SaaS solutions to the parts and service sector of the automotive industry. Headquartered in Australia, Infomedia has been at the forefront of aftersales system innovation for more than 28 years. Supplying online parts selling systems, sophisticated service selling systems, a range of publications, as well as data analysis and information research for automotive and lubricant industries.
Our software solutions are used each business day by over 220,000 dealership personnel, produced in more than 35 languages and at work in 186 countries. Their powerful search functions and intuitive, user-friendly interface help boost efficiency, profitability and customer retention for OE Parts and Service Departments.
Job Summary
Primary responsibility is to effectively provide product and service support to end-users of Infomedia products. You will engage with our customers via email, live chat and telephone to resolve problems and ensure we provide an excellent standard of customer service. Written and verbal business fluency in English is required.
Hours of work and location
Our team works Monday to Friday, either 7:00 a.m. to 4:00 p.m. or 8:00 a.m. to 5:00 p.m. Our team is based in Cambridge, UK, and Cologne, Germany, but it may be possible to perform this role remotely from Spain or the UK.
What You'll Do
- Support our Customers from the European market in all products
- Product Issue Resolution
- Outbound call campaigns
- Maintaining the customer database
- Maintain our KPI's to ensure a high level of customer service
- Continue to improve and maintain product knowledge
- Follow all internal procedures
- Liaise with other internal departments to resolve issues.
What You'll Bring
- Working knowledge of the internet and search engines
- Excellent verbal and written communication skills
- Information-gathering and problem-solving skills
- Ability to adapt quickly to changes in products
- Team-based attitude
- Customer focused
- Business fluency in written and spoken Spanish, French and English.
Why Choose Us
As a global leader in our industry, we develop innovatively crafted, data-driven cloud software solutions for some of the best and most well-known automotive brands worldwide. The day-to-day varied work coupled with our relaxed, informal, yet high-performing environment are the key things that make our team happy.
Culture and Benefits
We take our team members and service very seriously. We live by our core values of: Accelerating Performance, Driving Innovation & Service, Navigating Global, Steering Locals and Having Fun in the Fast Lane. We work hard but we play hard too. We offer a robust benefits package including paid parental leave, flexible working arrangements, health perks, growth and career development and recognition.
About Infomedia
Infomedia offers its Microcat EPC, SuperserviceTM Quoting software, Data & Analytics, and various Data Services as 'turn-key' solutions to our OEM customers and their dealership networks.
30 years industry experience established global operations throughout 186 countries in 34 languages. Our software is used by over 220,000 automotive industry professionals around the world.
Customer Service Specialist - Spanish and French speaking in London employer: Infomedia
Contact Detail:
Infomedia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Spanish and French speaking in London
✨Tip Number 1
Get to know the company inside out! Research Infomedia's products and services, especially how they support the automotive industry. This will help you stand out in interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your language skills! Since this role requires fluency in Spanish and French, brush up on your communication skills in these languages. You might even want to role-play customer service scenarios with a friend to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might even give you tips on what the interviewers are looking for!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at Infomedia.
We think you need these skills to ace Customer Service Specialist - Spanish and French speaking in London
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone who can communicate in Spanish and French, make sure to highlight your language proficiency right at the start. Use examples of how you've used these skills in previous roles to really stand out!
Tailor Your Application: Take a moment to read through the job description and align your experience with what we’re looking for. Mention specific skills or experiences that relate directly to customer service and problem-solving – it’ll show us you’re the perfect fit!
Keep It Professional Yet Friendly: While we love a casual vibe, remember that this is a professional application. Use a friendly tone but keep it polished. Show us your personality while still being respectful and clear in your communication.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Infomedia
✨Brush Up on Your Language Skills
Since this role requires fluency in Spanish and French, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play customer service scenarios in both languages to boost your confidence.
✨Know the Company Inside Out
Familiarise yourself with Infomedia's products and services. Understanding their software solutions and how they benefit the automotive industry will show your genuine interest and help you answer questions more effectively.
✨Prepare for Common Customer Service Scenarios
Think about potential customer issues you might encounter in this role and how you would resolve them. Be ready to share examples from your past experiences that demonstrate your problem-solving skills and customer-focused attitude.
✨Showcase Your Team Spirit
Infomedia values a team-based attitude, so be prepared to discuss how you've successfully collaborated with others in previous roles. Highlight any experiences where you contributed to a positive team environment or helped colleagues achieve their goals.
