At a Glance
- Tasks: Support clients remotely, troubleshoot tech issues, and ensure smooth IT operations.
- Company: Join Thrive, a fast-growing tech solutions provider with a vibrant culture.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Exciting career path with hands-on experience in diverse IT environments.
- Why this job: Kickstart your tech career in a dynamic environment that values learning and innovation.
- Qualifications: Bachelor's degree or equivalent experience; strong problem-solving and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
About Us
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather, look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!
Position Summary
At Thrive, a Systems Engineer will have responsibility for remote client support, including heavy interaction with end-users in diverse computing environments. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. A Systems Engineer will be taking escalation tickets from Technical Support Engineers as well as maintaining communication with the client throughout the technical troubleshooting process.
Primary Responsibilities
- Ability to handle diverse computing environments in a wide cross section of business environments.
- Analyze and document an unfamiliar client/server and network environment while assessing the quickest path to resolution.
- Perform rapid analysis of workstation/server level incidents and consistently demonstrate the ability to determine the root cause.
- Provide consulting to clients on certain applications, Thrives’ best practices, and general computing processes.
- Troubleshoot and resolve high level workstation, server and network incidents while following Thrives’ Standard operating procedures.
- Set client expectations and provide regular updates/next steps appropriately throughout the troubleshooting process.
- Utilize appropriate software utilities, Thrives’ Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents.
- Monitor the service desk service board for escalated service tasks:
- Prioritize tasks escalated from Technical Support Engineers
- Ensure that open service tasks are escalated and addressed appropriately from Technical Support Engineers
- Follow Thrives’ best practices for escalating tasks from Technical Support Engineers
- Escalate when necessary to Systems Administrator for further review/troubleshooting.
- Communicate steps taken during troubleshooting and resolution through clear non-technical communication, or by utilizing the appropriate level of technical verbiage.
- Demonstrate the correct level of urgency while resolving client incidents.
- Resolution of incidents related to, but not limited to the following:
- Mail Application/Office 365 issues
- Client/Server Connectivity issues (per SOP)
- Time Sensitive and VIP Workstation incidents
- File Restores
- Remote Access incidents (Citrix and Terminal Services)
- Networked Printer Issues
- Any Incidents escalated from Technical Support Engineers
Qualifications
Basic:
- Bachelor’s Degree, Technical Degree or equivalent work experience
- Excellent problem solver; able to prioritize and coordinate between tasks
- 4-6+ years desktop and/or server support experience
- Self-motivated, has ability to work independently and in a team environment
- Experience troubleshooting network configuration and hardware issues
- Knowledge and experience with Microsoft Server and Workstation Technologies
- Knowledge and experience with Office 365 and Azure
- Excellent written and oral communication skills
- Ability to articulate technical information and convey to non-technical people
- Excellent customer service skills
- Is available to work after hours when necessary or for on call rotation if applicable
- Ability to follow previously documented process while notifying management of variables that have not been clarified
Preferred:
- VMWare experience
- CompTia A+/Network+
- MS-900: Office 365 Fundamentals
- Az-900: Azure Fundamentals
- MS-102: Microsoft 365 Administrator
Systems Engineer employer: InfoHedge Technologies LLC
Thrive is an exceptional employer that fosters a dynamic and supportive work environment, perfect for Systems Engineers eager to advance their careers in technology. With a strong emphasis on employee growth, Thrive offers comprehensive training and mentorship, ensuring that team members not only excel in their roles but also enjoy a fulfilling career journey. Located in a vibrant area, the company promotes a 'work hard, play hard' culture, making it an ideal place for those looking to thrive both professionally and personally.
Contact Details:
InfoHedge Technologies LLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Systems Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what InfoHedge Technologies LLC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges InfoHedge Technologies LLC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at InfoHedge Technologies LLC!
✨Direct Apply to InfoHedge Technologies LLC
Let's not forget to apply directly through the InfoHedge Technologies LLC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Systems Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at InfoHedge Technologies LLC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at InfoHedge Technologies LLC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at InfoHedge Technologies LLC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
