At a Glance
- Tasks: Support clients with tech issues and enhance their IT environments.
- Company: Join Thrive, a leader in innovative tech solutions and cyber security.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with endless learning and career advancement opportunities.
- Why this job: Be part of a dynamic team that values your skills and passion for tech.
- Qualifications: Bachelor’s degree or equivalent experience in IT support.
The predicted salary is between 50000 - 60000 £ per year.
About Us
Thrive is an innovative technology solutions provider focused on cyber security, hybrid Cloud, global network management, disaster recovery and traditional managed services. Our corporate culture, engineering talent, customer‑centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look‑out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Summary
We are currently seeking a Systems Administrator to work within the engineering team to serve our growing client base in the Miami area. Systems Administrators have responsibility for both onsite and remote client support, including heavy interaction with end‑users in diverse computing environments. Engineers are challenged daily working in an energetic, fast moving, collaborative, demanding & results‑oriented work environment. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth.
Responsibilities
- Analyze and document an unfamiliar client/server network environment while assessing the quickest path to resolution for a particular incident affecting the network.
- Perform rapid analysis of workstation/server level incidents and consistently demonstrate the ability to determine the root cause.
- Ability to handle diverse computing environments in a wide cross section of business environments.
- Develop client standards based on Thrive best practices and document as well as evaluate needs across client base.
- Troubleshoot and research server level issues and network level issues independently.
- Vast technical understanding and ability to understand escalation notes and quickly determine and resolve complicated technical issues.
- Provide consulting to clients on certain applications, Thrive’s best practices and general computing processes.
- Provide escalated support, mentoring, and technical leadership to other engineers in the department.
- While working in client environments, identify opportunities for improvement and capture those opportunities in central information/documentation system.
- Identify reoccurring issues that are being dealt with in the remote service center and develop a plan to resolve permanently through problem management.
- Constant review of security best practices in relation to client environments to uncover, suggest internally and proactively resolve any potential risks as part of change management.
- Work directly with Team Lead to implement designated standards across customer base to improve service delivery.
- Resolution of incidents related to, but not limited to the following:
- Mail Application/Office 365 issues
- Firewall Issues including but not limited to SSLVPN, Site to Site VPN, Access Rules
- Troubleshooting & Assessment of backup/disaster recovery solutions to ensure data retention and uptime
- Client/Server Connectivity issues (per SOP)
- Data restores both at the individual file level and company wide
- Remote Access incidents (Citrix and Terminal Services)
- Any Incidents escalated from Systems Engineers
Requirements
- Bachelor’s Degree, Technical Degree or equivalent work experience
- Excellent problem solver; able to prioritize and coordinate between tasks
- 6+ years desktop and/or server support experience
- Self‑motivated, has ability to work independently and in a team environment
- Experience designing network architectures inclusive of LAN/WAN networking and Windows Servers
- Experience troubleshooting network configuration and hardware issues
- Experience troubleshooting server hardware issues
- Knowledge and experience with Microsoft Server and Workstation Technologies
- Excellent written and oral communication skills
- Ability to articulate technical information and convey to non‑technical people
- Excellent customer service skills
- Ability to follow previously documented process while notifying management of variables that have not been clarified
- Is available to work after hours when necessary or for on call rotation if applicable
- Must be able to work effectively in a team environment as well as alone
Preferred Requirements
- CompTIA Net+
- MCSE / MCITP: Server Administrator or above
- VCA/VCP
Systems Administrator employer: InfoHedge Technologies LLC
Thrive is an exceptional employer that fosters a dynamic and collaborative work culture, particularly for Systems Administrators in the vibrant Miami area. With a strong emphasis on employee growth, Thrive offers unparalleled opportunities for skill development and career advancement in a fast-paced environment, all while prioritising a customer-centric approach and innovative technology solutions. Join us to thrive in your career and enjoy a work hard, play hard atmosphere that values your contributions and encourages continuous learning.
Contact Details:
InfoHedge Technologies LLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Systems Administrator
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on that perfect Systems Administrator role!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software. This not only boosts your portfolio but also gives you real-world experience that can impress potential employers like Thrive.
✨Tip Number 3
Don’t just apply for jobs; tailor your approach! Research Thrive and understand their culture and values. When you reach out, mention how your skills align with their mission and how you can contribute to their innovative environment.
✨Tip Number 4
Follow up after applying! A quick email expressing your enthusiasm for the role can set you apart from other candidates. Plus, it shows that you’re genuinely interested in joining the Thrive team!
We think you need these skills to ace Systems Administrator
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re not just looking for a job, but a career that excites you. Share why you’re drawn to the Systems Administrator position and how it aligns with your goals.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your relevant experience and skills that match what we’re looking for in a Systems Administrator. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant to the role. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the position.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Thrive and what we stand for.
How to prepare for a job interview at InfoHedge Technologies LLC
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills related to systems administration. Be prepared to discuss your experience with network architectures, troubleshooting server issues, and any relevant certifications like CompTIA Net+ or MCSE. This will show Thrive that you're not just a candidate, but a potential asset to their engineering team.
✨Show Off Your Problem-Solving Skills
Thrive is looking for excellent problem solvers, so be ready to share specific examples of how you've tackled complex technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to prioritise and coordinate tasks effectively.
✨Communicate Clearly and Confidently
Strong verbal and written communication skills are key for this role. Practice explaining technical concepts in simple terms, as you'll need to interact with end-users who may not have a technical background. This will demonstrate your ability to convey information clearly and effectively.
✨Embrace the Culture
Thrive values a work hard, play hard environment, so make sure to express your enthusiasm for their corporate culture during the interview. Share how you align with their focus on continuous learning and career development, and be ready to discuss how you can contribute to their collaborative and results-oriented atmosphere.
