Associate Administrator, Digital Platform

About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus on NextGen services help us stand out among our peers. Thrive seeks individuals who view their weekdays not just as \’a job\’ but as an opportunity to develop valuable skills that ignite their passion and lead to a career. If you thrive in a work-hard, play-hard environment and seek guidance, training, and experience to build a lucrative career, welcome to Thrive! Position Overview At Thrive, IT is our business, and ServiceNow is central to our digital platform and strategy. We utilize ITSM, ITOM, ITBM, and CSM to deliver world-class management over a CMDB of a thousand companies. We enable digital transformation through our customer portal and process automation from the workplace into the cloud. Our roadmap includes the new Now Experience, mobile and chat, AI capabilities, and continuous efforts to digitize repetitive work for our company and clients using code, flow, configuration, and integrations. Every ServiceNow team member has the opportunity to solve complex business, IT, and human challenges leveraging ServiceNow’s extensive technical capabilities. Qualifications 0-2+ years of ServiceNow experience, preferably in: ITSM CSM Domain Separation ITOM ITBM CMDB 0-2 years as a ServiceNow Administrator or experience with similar tools such as ConnectWise, Autotask, etc. Basic understanding of form updates, UI policies, business rules, ACLs, catalog items, etc. Experience coordinating tasks and managing projects. Ability to gather requirements from stakeholders and work with developers to implement solutions. Strong problem-solving skills. ITIL experience is a plus. Certified ServiceNow Administrator is a plus. Respectful and clear communication skills are essential. A positive attitude, self-awareness, humility, and a sense of humor. Relevant education that supports your decision-making and opinions. An appreciation for the fluidity and incompleteness of requirements. #J-18808-Ljbffr