Infogain | Provisioning Engineer

Role Overview:

Join our dynamic network infrastructure team as an Optical Backbone Provisioning Engineer. In this pivotal role, you will be at the forefront of deploying and maintaining our global backbone network, with a strong emphasis on optical technologies. Collaborate with cross-functional teams to ensure the seamless and efficient delivery of network capacity, meeting the ever-growing demands of our end users. This role requires exceptional organizational skills, the ability to multitask, and a collaborative spirit.

Key Responsibilities:

• Deploy, migrate, and maintain the global optical backbone network.
• Collaborate with internal stakeholders to assess network capacity needs and develop strategic plans to address them.
• Implement network designs, configurations, and standards to ensure optimal performance and reliability.
• Partner with external vendors and partners to deploy network equipment and services.
• Troubleshoot and resolve network issues, coordinating with internal teams and external vendors as necessary.
• Develop and maintain comprehensive documentation of network designs, configurations, and procedures.
• Stay informed about industry trends and emerging technologies in optical and IP networking.
• Participate in an on-call rotation for network support and maintenance.

Qualifications:

• Bachelor’s degree in computer science, Electrical Engineering, or a related field.
• Over 5 years of experience in network engineering, with a focus on optical and IP technologies.
• Ciena and/or Infinera certifications or equivalent experience are highly desirable.
• Proficiency in configuring, building, rolling out, and testing new DWDM line systems, including calibration, verification, and BERT.
• Expertise in DWDM components such as ROADM, Mux/Demux, Amplifiers, and Transponders, including channel creation and optimization.
• Experience in deploying and commissioning optical devices like Ciena and Infinera in new Points of Presence (PoPs) and data center builds.
• Strong understanding and configuration experience of channel builds and cross-connect builds.
• Proficient in DWDM testing methods and tools.
• Comprehensive knowledge of fiber-optic technology, including cable types, connector types, optic types, patch panels, and optical transport technologies.
• Experience in chassis installation, line card installations, PCRs, and structured fiber installation.
• Skilled in device installation and testing, software/firmware upgrades, re-bootstrapping, and decommissioning.
• Experience in network optimization, including re-stripes, migrations, upgrades, swaps, and capacity upgrades. Ability to create Bill of Materials and Job Start Notifications (JSNs) for deployments and upgrades.
• Excellent documentation skills and a strong team player.
• Strong attention to detail with outstanding time management and organizational skills.
• Proven ability to analyze complex situations and apply troubleshooting skills, systems, and tools, along with creative problem-solving abilities under pressure.
• Excellent troubleshooting and communication skills.
• CCNA/JNCIA or equivalent knowledge.
• Strong problem-solving and analytical skills.
• Effective communication and collaboration skills, with the ability to work seamlessly with internal teams and external vendors.

About US

Infogain is a leader in digital customer experience engineering based in Silicon Valley. Infogain engineers business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail/CPG industries. It accelerates experience-led transformation in the delivery of digital platforms using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. Infogain is a multi-cloud expert across hyperscale cloud providers – Microsoft Azure, Google Cloud Platform and Amazon Web Services. Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, and Singapore, with delivery centers in Seattle, Dallas, Montevideo, Kraków, Noida, Bengaluru, Pune, Gurgaon, and Mumbai. To learn more, visit http://www.infogain.com