Content Designer - Digital Experience

Senior Content Designer – Credit Card
We’re looking for a motivated and experienced senior content designer who is proficient in developing product content strategies, skilled at blending UX writing with storytelling, and confident taking a content-first approach to end-to-end experience design.

Are passionate about finding the right content solutions to meet users’ needs using research, data, and empathy
Reporting to our Senior Content Design Manager, you’ll help drive the strategy and approach to content design for our Loyalty credit card programme across brands.
You’ll exemplify sound practices in human-centred content strategy and design. You’ll be a confident content leader who can lead by example and is well-versed at taking a cross-organisational, holistic approach to the whole user experience.

Designing thoughtful, intuitive and accessible content solutions for a range of product use cases and interactions – from onboarding and in-app education to transactional flows and push notifications
Applying solid information architecture methods (such as content modelling and mapping), and UI frameworks to design content solutions that scale
Auditing, analysing, structuring, creating and presenting compelling UX content throughout the product experience
Partner across product and research teams using human-centered design methods to drive content tests that measurably improve the customer experience; and identify, log, prioritize, and resolve content bugs across the portfolio.
Applying a holistic, customer-focussed approach to creating a cohesive content strategy for our loyalty programme across all product areas
Using both qualitative and quantitative insights and business analytics to drive content insights and solutions
Partnering across teams to improve the accessibility, inclusion, readability, and translatability of product content
Being able to influence, persuade and negotiate with stakeholders to design the best experiences that meet traveller and business needs
We realise that content design is constantly evolving, and we know that no two people enter this field through the same path. Have a bachelor’s degree in a related technical field; or equivalent related professional experience in core skills such as UX Writing, content audits and analysis, content mapping and modeling, information architecture, content planning and sourcing, conversational design, and storytelling (This is not a content marketing role).
A portfolio of work that demonstrates your skills as a design thinker and honed UX writer with 6+ years of experience as a Content Designer, UX writer or Content Strategist.
Ability to audit, analyze, structure, create, and design content independently in compelling user-focused product experiences using established frameworks
Strong skills in confidently presenting compelling rationale and narratives behind content strategies and decisions to peers, partners, and stakeholders – such as Legal, Marketing, Security, Product, and top leadership.
Can apply human-centered design (HCD) practices to product experiences
Take a thoughtful, empathetic, and inclusive approach to content design that meets every user where they are
Have experience of solving complicated content problems for users and can develop content solutions across systems and brands
Have a portfolio of work that demonstrates your skills – we’re especially interested in seeing examples of work you’ve done for Android and iOS apps

Infogain is a leader in digital customer experience engineering based in Silicon Valley. Infogain engineers business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail/CPG industries. It accelerates experience-led transformation in the delivery of digital platforms using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. Infogain is a multi-cloud expert across hyperscale cloud providers – Microsoft Azure, Google Cloud Platform and Amazon Web Services.