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For Companies At a Glance
- Tasks: Design intuitive content solutions for user experiences across various product interactions.
- Company: Join Infogain, a leader in digital customer experience engineering, transforming Fortune 500 companies.
- Benefits: Enjoy flexible work options, a collaborative culture, and opportunities for professional growth.
- Why this job: Be part of a dynamic team shaping user experiences with empathy and creativity.
- Qualifications: 6+ years in content design or UX writing; strong portfolio showcasing your skills.
- Other info: Work with cutting-edge technologies and diverse teams across the globe.
The predicted salary is between 43200 - 72000 £ per year.
We’re looking for a motivated and experienced senior content designer who is proficient in developing product content strategies, skilled at blending UX writing with storytelling, and confident taking a content-first approach to end-to-end experience design.
You’ll be ideal for this role if you:
- Are passionate about finding the right content solutions to meet users’ needs using research, data, and empathy
- Have extensive experience of bringing clarity, consistency and usability to the overall product experience
- Are dedicated to designing product experiences that are helpful and human
What you’ll do:
Reporting to our Senior Content Design Manager, you’ll help drive the strategy and approach to content design for our Loyalty credit card programme across brands. You’ll exemplify sound practices in human-centred content strategy and design. You’ll be a confident content leader who can lead by example and is well-versed at taking a cross-organisational, holistic approach to the whole user experience.
While no two days are the same, your main responsibilities will include:
- Designing thoughtful, intuitive and accessible content solutions for a range of product use cases and interactions – from onboarding and in-app education to transactional flows and push notifications
- Applying solid information architecture methods (such as content modelling and mapping), and UI frameworks to design content solutions that scale
- Auditing, analysing, structuring, creating and presenting compelling UX content throughout the product experience
- Partner across product and research teams using human-centered design methods to drive content tests that measurably improve the customer experience; and identify, log, prioritize, and resolve content bugs across the portfolio.
- Applying a holistic, customer-focussed approach to creating a cohesive content strategy for our loyalty programme across all product areas
- Using both qualitative and quantitative insights and business analytics to drive content insights and solutions
- Partnering across teams to improve the accessibility, inclusion, readability, and translatability of product content
- Having strong facilitation, presentation skills to clearly and confidently communicate decision-making rationale to team members and stakeholders
- Being able to influence, persuade and negotiate with stakeholders to design the best experiences that meet traveller and business needs
Who you are:
We realise that content design is constantly evolving, and we know that no two people enter this field through the same path. So, we’re not expecting you to be a specialist in everything listed here, but we do ask that you demonstrate expertise commensurate with the job level in whichever methods you use.
We’re looking for people who:
- Have a bachelor's degree in a related technical field; or equivalent related professional experience in core skills such as UX Writing, content audits and analysis, content mapping and modeling, information architecture, content planning and sourcing, conversational design, and storytelling (This is not a content marketing role).
- A portfolio of work that demonstrates your skills as a design thinker and honed UX writer with 6+ years of experience as a Content Designer, UX writer or Content Strategist.
- Ability to audit, analyze, structure, create, and design content independently in compelling user-focused product experiences using established frameworks
- Strong skills in confidently presenting compelling rationale and narratives behind content strategies and decisions to peers, partners, and stakeholders - such as Legal, Marketing, Security, Product, and top leadership.
- Expertise in persuasion and negotiation with stakeholders to create optimal experiences that balance both traveler satisfaction and business objectives.
- Can apply human-centered design (HCD) practices to product experiences
- Take a thoughtful, empathetic, and inclusive approach to content design that meets every user where they are
- Have experience of solving complicated content problems for users and can develop content solutions across systems and brands
- Have a portfolio of work that demonstrates your skills - we’re especially interested in seeing examples of work you’ve done for Android and iOS apps
About Us:
Infogain is a leader in digital customer experience engineering based in Silicon Valley. Infogain engineers business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail/CPG industries. It accelerates experience-led transformation in the delivery of digital platforms using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. Infogain is a multi-cloud expert across hyperscale cloud providers – Microsoft Azure, Google Cloud Platform and Amazon Web Services. Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, and Singapore, with delivery centers in Seattle, Dallas, Montevideo, Kraków, Noida, Bengaluru, Pune, Gurgaon, and Mumbai.
Contact Detail:
Infogain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Content Designer
✨Tip Number 1
Familiarise yourself with human-centred design principles. Since the role requires a strong understanding of user needs, showcasing your knowledge in this area during interviews can set you apart. Consider discussing specific projects where you've applied these principles.
✨Tip Number 2
Prepare to discuss your portfolio in detail. Highlight projects that demonstrate your ability to blend UX writing with storytelling, especially those that have had measurable impacts on user experience. Be ready to explain your thought process and the rationale behind your content strategies.
✨Tip Number 3
Network with professionals in the content design field. Engaging with others who work in similar roles can provide insights into industry trends and expectations. Attend relevant workshops or webinars to expand your connections and learn from their experiences.
✨Tip Number 4
Demonstrate your ability to collaborate across teams. The job involves working with various stakeholders, so be prepared to share examples of how you've successfully influenced and negotiated with different departments to achieve optimal content solutions.
We think you need these skills to ace Content Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in content design, UX writing, and storytelling. Use specific examples that demonstrate your ability to create user-focused content solutions.
Showcase Your Portfolio: Include a portfolio that showcases your best work as a Content Designer. Focus on projects that illustrate your skills in human-centred design, content strategy, and problem-solving across different platforms, especially mobile apps.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for content design and your understanding of the role. Mention how your experience aligns with the company's goals and how you can contribute to their loyalty programme.
Highlight Collaboration Skills: Emphasise your ability to work cross-functionally with teams such as product, research, and marketing. Provide examples of how you've successfully influenced stakeholders and improved user experiences through collaboration.
How to prepare for a job interview at Infogain
✨Showcase Your Portfolio
Make sure to bring a well-organised portfolio that highlights your best work. Focus on projects that demonstrate your skills in UX writing, content strategy, and human-centred design. Be prepared to discuss the thought process behind each piece and how it meets user needs.
✨Understand the Company’s Content Strategy
Research Infogain's approach to content design and their specific products, especially in the loyalty programme area. This will help you tailor your responses to show how your experience aligns with their goals and how you can contribute to their success.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical content challenges. Practice articulating your thought process and decision-making rationale clearly. Use examples from your past experiences to illustrate how you’ve tackled similar issues.
✨Demonstrate Collaboration Skills
Since the role involves partnering across various teams, be ready to discuss your experience working collaboratively with stakeholders. Highlight instances where you influenced decisions or negotiated solutions that balanced user satisfaction with business objectives.
