Service Desk Team Leader

Job Description:

Performance management of Technical Engineers. Responsible for taking calls and actioning tickets as necessary. Regularly perform quality checks on tickets and calls.

We are seeking an entry-level employee to join our team. If you are eager to learn and develop your skills, this position is ideal for you.

Requirements:

• Willingness to learn and grow in your career.
• Good communication and organizational skills.
• Ability to work effectively in a team.
• Basic computer skills are desirable.

Responsibilities:

• Assist with administrative and operational tasks.
• Answer calls and manage correspondence.
• Organize and maintain files and documents.
• Participate in projects and support daily activities.

Benefits:

• Transportation allowance.
• Meal allowance.
• Medical assistance.
• Training and professional development opportunities.

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