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- Tasks: Support account management tasks and enhance customer experience for a leading SaaS platform.
- Company: Join Infodesk, a top enterprise intelligence management platform with a collaborative culture.
- Benefits: Gain valuable experience in account management and work with innovative technology.
- Why this job: Make a real impact by helping clients succeed and grow their businesses.
- Qualifications: 3-4 years in account management or customer-facing roles, strong communication skills required.
- Other info: Dynamic team environment with opportunities for professional growth and development.
The predicted salary is between 28800 - 48000 £ per year.
Infodesk is the leading enterprise intelligence management SaaS platform, serving more than 150 organisations across Life Sciences, Insurance, Consulting, Finance, Manufacturing and other key sectors. Infodesk's proprietary "Smarter Data" technology gathers, normalises, enriches and summarises content from external and internal sources to deliver business-critical insights that help clients increase their competitive awareness, mitigate risks and make confident data-driven strategic decisions.
Infodesk is looking for a confident, well-organised, process-orientated team player to join our Account Management function in a role focused on supporting operational tasks that drive customer experience excellence, retention, and growth. You will also manage a small portfolio of customer accounts which will include, but is not limited to, direct client engagements and core account management responsibilities.
Account Management Operations & Team SupportA significant portion of this role will focus on enabling the Account Management team to operate efficiently and effectively across their client portfolios:
- Conducting platform usage analysis and reporting to help identify engagement trends, risks and growth opportunities.
- Maintaining CRM governance by the account management team on records, account documentation and reporting.
- Coordinating across internal teams including Sales, Product, Information Strategy, Customer Success and Support, to ensure client requests are tracked and coordinated internally to resolution in a timely manner.
- Helping identify best practices and scalable processes that improve how the Account Management team operates.
- Supporting the creation and maintenance of Mutual Success Plans for key clients.
- Sharing insights from account activity to help improve product development and service delivery.
- Helping monitor account health indicators and highlight potential risks or opportunities.
Conducting regular check-ins and supporting client engagement:
- Monitoring platform usage and ensuring clients are deriving value.
- Supporting the renewal process for your assigned accounts.
This position is ideal for someone with 3-4 years of experience in account management or customer-facing roles within a SaaS or subscription-based business, who enjoys the organisational, analytical and coordination side of account management:
- Experience supporting B2B customer relationships and recurring revenue accounts, including experience preparing QBRs and renewal documentation.
- Strong project coordination and administrative capabilities.
- Comfortable working with data, reporting and account metrics.
- Strong communication and relationship-building skills.
- Proactive mindset with a willingness to support and enable colleagues.
- Experience supporting enterprise or strategic accounts.
- Familiarity with Salesforce.
Graduate Account Coordinator in London employer: InfoDesk
Contact Detail:
InfoDesk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Account Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in your desired industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can contribute to their goals, especially in account management and customer experience.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your skills and experiences, the better you'll perform.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals who want to make a difference in account management. Your next opportunity could be just a click away!
We think you need these skills to ace Graduate Account Coordinator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Graduate Account Coordinator role. Highlight any relevant experience in account management or customer-facing roles, especially within a SaaS environment.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've supported client relationships or improved processes in previous roles. We love a good story!
Show Off Your Analytical Skills: Since this role involves data analysis and reporting, don’t shy away from showcasing your analytical abilities. Mention any tools or methods you’ve used to track engagement trends or monitor account health in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive!
How to prepare for a job interview at InfoDesk
✨Know Your Stuff
Before the interview, dive deep into Infodesk's services and the SaaS industry. Understand how their 'Smarter Data' technology works and think about how it can benefit clients. This knowledge will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Organisational Skills
Since the role requires strong organisational capabilities, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised tasks and ensured everything ran smoothly, especially in a customer-facing environment.
✨Demonstrate Your Analytical Mindset
The job involves conducting platform usage analysis and reporting. Brush up on your analytical skills and be prepared to discuss how you've used data to identify trends or opportunities in previous roles. Bring specific examples of how your insights led to improved client engagement or retention.
✨Build Rapport with Your Interviewers
Strong communication and relationship-building skills are key for this position. During the interview, focus on building a connection with your interviewers. Ask insightful questions about the team dynamics and how they collaborate across departments. This shows you're not just interested in the role, but also in being a great team player.