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- Tasks: Support account management tasks and enhance customer experience for a leading SaaS platform.
- Company: Join Infodesk, a top enterprise intelligence management platform with a collaborative culture.
- Benefits: Gain valuable experience in account management and work with innovative technology.
- Why this job: Make a real impact by helping clients succeed and grow their businesses.
- Qualifications: 3-4 years in account management or customer-facing roles, strong communication skills.
- Other info: Dynamic team environment with opportunities for professional growth and development.
The predicted salary is between 28800 - 48000 £ per year.
Infodesk is the leading enterprise intelligence management SaaS platform, serving more than 150 organisations across Life Sciences, Insurance, Consulting, Finance, Manufacturing and other key sectors. Infodesk's proprietary "Smarter Data" technology gathers, normalises, enriches and summarises content from external and internal sources to deliver business-critical insights that help clients increase their competitive awareness, mitigate risks and make confident data-driven strategic decisions.
Infodesk is looking for a confident, well-organised, process-orientated team player to join our Account Management function in a role focused on supporting operational tasks that drive customer experience excellence, retention, and growth. You will also manage a small portfolio of customer accounts which will include, but is not limited to, direct client engagements and core account management responsibilities.
- Account Management Operations & Team Support
A significant portion of this role will focus on enabling the Account Management team to operate efficiently and effectively across their client portfolios:
- Conducting platform usage analysis and reporting to help identify engagement trends, risks and growth opportunities
- Maintaining CRM governance by the account management team on records, account documentation and reporting
- Coordinating across internal teams including Sales, Product, Information Strategy, Customer Success and Support, to ensure client requests are tracked and coordinated internally to resolution in a timely manner
- Helping identify best practices and scalable processes that improve how the Account Management team operates
- Supporting the creation and maintenance of Mutual Success Plans for key clients
- Sharing insights from account activity to help improve product development and service delivery
- Helping monitor account health indicators and highlight potential risks or opportunities
- Account Ownership
Conducting regular check-ins and supporting client engagement:
- Monitoring platform usage and ensuring clients are deriving value
- Supporting the renewal process for your assigned accounts
This position is ideal for someone with 3-4 years of experience in account management or customer-facing roles within a SaaS or subscription-based business, who enjoys the organisational, analytical and coordination side of account management:
- Experience supporting B2B customer relationships and recurring revenue accounts, including experience preparing QBRs and renewal documentation
- Strong project coordination and administrative capabilities
- Comfortable working with data, reporting and account metrics
- Strong communication and relationship-building skills
- Proactive mindset with a willingness to support and enable colleagues
- Experience supporting enterprise or strategic accounts
- Familiarity with Salesforce
Account Coordinator (Graduate) in London employer: InfoDesk
Contact Detail:
InfoDesk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Coordinator (Graduate) in London
✨Tip Number 1
Network like a pro! Reach out to people in your desired industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Account Coordinator. Highlight your experience in customer engagement and data analysis.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Account Coordinator (Graduate) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Coordinator. Highlight any relevant experience in account management or customer-facing roles, especially within SaaS. We want to see how your skills align with what we’re looking for!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use examples from your past experiences that show your organisational, analytical, and coordination abilities. We love seeing how you’ve made an impact in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for account management and how you can contribute to our team. Be sure to mention your proactive mindset and relationship-building skills, as these are key for us.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at InfoDesk
✨Know Your Stuff
Before the interview, dive deep into Infodesk's services and how their 'Smarter Data' technology works. Understanding the specifics of their SaaS platform will not only impress your interviewers but also help you relate your skills to their needs.
✨Showcase Your Organisational Skills
Since the role is all about supporting operational tasks, be ready to discuss your experience with project coordination and administration. Prepare examples that highlight how you've successfully managed multiple accounts or projects in the past.
✨Be Data-Savvy
Brush up on your data analysis skills! Be prepared to talk about how you've used data to drive decisions or improve customer engagement in previous roles. Mention any tools or software you've used, especially if you're familiar with Salesforce.
✨Demonstrate Team Spirit
Infodesk values a collaborative approach, so come armed with examples of how you've worked effectively within a team. Highlight instances where you've coordinated with different departments to achieve a common goal, showcasing your proactive mindset.