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For Companies At a Glance
- Tasks: Design and deliver engaging training programs for customers and internal teams.
- Company: Join Infodesk, a leading SaaS platform in enterprise intelligence management.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by empowering users with knowledge and skills on innovative tech.
- Qualifications: 3-6 years in training or customer success with strong presentation skills.
- Other info: Dynamic team environment with a focus on continuous improvement and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
About Infodesk
Infodesk is the leading enterprise intelligence management SaaS platform, serving the top 100 companies across global life sciences, government, professional, and investment services. InfoDesk's proprietary "Smarter Data" technology gathers, normalizes, enriches, and summarizes content in real-time from external and internal sources to deliver business-critical insights that help clients increase their competitive awareness, mitigate risks, and make confident data-driven strategic decisions.
About the Role
We are seeking an experienced Customer Training & Enablement Specialist to design, deliver, and continuously improve training programs that support both customers and internal teams. This role sits within Customer Success and partners closely with Customer Success Managers (CSMs)/ Onboarding Project Managers and other managers within the organization. You will play a key role in ensuring customers and internal teams are confident, capable, and successful using our platform by delivering high-quality training, maintaining enablement content, and establishing best practices. This is a great opportunity for a training or enablement professional who enjoys blending instructional design, live training, and operational collaboration.
Core Responsibilities (What You’ll Do)
- You will own and support training and enablement initiatives by:
- Designing and delivering customer training programs covering:
- Infodesk Products - functionality and best practices
- AI functionality
- Help with articles and documentation
- Best practice guides
- Internal enablement resources
- Customer onboarding and implementations.
- Ongoing customer education and adoption initiatives
Enablement & Optimization
- Identify knowledge gaps and proactively create content to address them
- Continuously refine training based on customer feedback, product updates, and internal needs
- Ensure training content remains accurate, relevant, and aligned with product releases
- Act as a subject-matter resource for internal teams on product usage and workflows
Required Skills / Experience
- 3–6 years of experience in:
- Training, enablement, customer education, or learning & development OR Customer Success / Support with a strong training focus
Nice to Have
- Experience in a SaaS or technology-driven environment
- Familiarity with customer onboarding and implementation workflows
- Experience creating video-based training content (e.g., Loom, Camtasia, or similar tools)
- Experience maintaining knowledge bases or help portals
- Exposure to AI-enabled products or complex platforms
Customer Success Specialist - Training & Enablement employer: InfoDesk
Contact Detail:
InfoDesk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist - Training & Enablement
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Infodesk on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to training and enablement. Think about how you can showcase your experience in delivering live training and creating engaging content.
✨Tip Number 3
Show off your skills! If you have any training materials or videos you've created, bring them along to the interview. This will demonstrate your instructional design abilities and give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Customer Success Specialist - Training & Enablement
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Specialist role. Highlight your experience in training and enablement, and show us how your skills align with what we're looking for. A personal touch goes a long way!
Showcase Your Training Skills: Since this role is all about delivering high-quality training, don’t forget to include specific examples of your past training experiences. Whether it’s live sessions or creating training materials, let us know how you’ve made an impact in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at InfoDesk
✨Know the Product Inside Out
Before your interview, make sure you have a solid understanding of Infodesk's products and their functionalities. Familiarise yourself with the 'Smarter Data' technology and think about how you would explain its benefits to customers. This will show that you're not just interested in the role but also invested in the company's mission.
✨Prepare for Live Training Scenarios
Since the role involves delivering live training sessions, practice presenting training content. You could even record yourself or do a mock session with a friend. This will help you feel more comfortable and confident when discussing your approach to training and enablement during the interview.
✨Showcase Your Content Creation Skills
Bring examples of training materials you've created in the past, such as help articles, best practice guides, or short training videos. Be ready to discuss your process for creating these resources and how you ensure they meet the needs of different audiences. This will highlight your instructional design skills.
✨Demonstrate Cross-Functional Collaboration
Be prepared to talk about your experience working with Customer Success Managers or other teams. Share specific examples of how you've collaborated to improve customer onboarding or training initiatives. This will illustrate your ability to work effectively across departments, which is crucial for this role.